La Tinassara

The reason I went to Italy for a very short 48 hrs, was to celebrate my friends' wedding party. The ceremony was at 5:00pm sharp. During transit, the owner of Hotel La Tinassara, Mr Giuseppe, has messaged me insisting that I should check in the room (never happened in my 40 years of travel that I should check in while I am in transit catching planes, buses and trains!). When I clicked on the link, it said that my room would have come to £235! (instead of £86 I had negotiated months ago on ***********). I kept saying to Giuseppe that I booked and pre-paid and he kept insisting that I was on the STANDARD rate, that there was no previous deal and that I am expected to pay at check out. I had updated my card details that morning because *********** said that they needed to take the payment. All of this has caused great stress, while I was going to a wedding. I thought I am going to have to get into an argument while I am in a hurry to get to the wedding and have been travelling since 6:00am! To add insult to injury, the hotel is advertised as very near the town centre. I have carted a heavy suitcase uphill, under a baking sun, to the middle of nowhere and to no avail. I passed a cemetery, a car park, a camping site and a main road, but no sign of La Tinassara and no directions or signage either. By this point it is already 17:15. The ceremony has started and I am drenched in sweat, stranded with no accommodation. I have had to stop somewhere and quickly browse the *********** page in the hope to find an alternative emergency accommodation, which, of course, I HAD TO PAY FOR. I have missed the entire ceremony! Between finding the new place, checking in and having a shower because I was drenched in sweat, I arrived at dinner time and all because of Mr Giuseppe of La Tinassara. I have requested cancellation free of charge. If anything, he owes me damages. Instead, the Hotel have gone and taken the full amount, claiming money from an account I never even authorised as the official payment method on ***********! They have taken the full 99.00 euros! BEWARE OF THESE CROOKS!!

Prenotato io e mia cognata due camere per due notti con carte di credito diverse, entrambe riceviamo relativa conferma. Il giorno dopo riceviamo una mail dal gestore nella quale dice di aver cancellato entrambe le prenotazioni per presunti problemi alla carta. Se c'erano problemi con la carta non poteva contattarci prima di cancellare la prenotazione? Forse ha ricevuto una prenotazione di più giorni e ha deciso di cancellare le altre?