Diamant les Bains - Résidence Hôtelière

Hotel by ocean, but does not feel like four star We had a warm welcome by the young lady in the reception, but was assigned a room in the basement where we had to go through the laundry machines and a lot of stuff in the hallway. The room was placed so that everyone that walked by could see in and we did not feel safe to leave things in our fridge outside since anyone could walk in. There were bugs and mosquitoes in the room and the water in the shower flooded the bathroom. We asked if it was possible to get another room, but this was not possible on the first night. The next afternoon we got to switch to a room on the first floor that was facing the pool. This room was much better, but yet the kitchen sink was blocked so the water could not go out. There was a huge difference in the service mindset between the two woman manning the reception. The hotel is located next to the ocean, but unfortunately the hotel villas block the view from both the pool and the restaurant. Also the fence facing the ocean has collapsed and looks quite rough. In conclusion this hotel does not feel like a four star establishment and has seen better days.

Not great tbh It’s all the little things…..the breakfast was really bad. One person serving….dirty uncleaned tables so nowhere to sit, everything constantly needing refilling like bread and butter, no cutlery, no plates, no coffee cups…unless you ask……then you get you biggest issue and it’s a Martinique issues to be fair, nobody speaks English. I get it, it’s French, but to dismiss us trying to speak French and pretending to not understand a word of English….a bit tough. Be prepared to HAVE to speak French and don’t expect great service and you’ll be fine.

The staff was very friendly and helpful. We had a great stay here