LuLeccio

We booked a 3 night stay in February 2025 for a stay in June and sent the refundable deposit of €259.20 . The cancellation policy states we can cancel up to 8 days before our arrival date. Unfortunately our travel plans changed so we sent an email in March advising that we need to cancel. They acknowledged receipt and said they would send us the refund. The next email they indicated that the refund was sent and that we should check with our bank. Our bank did extensive research and investigating but could find nothing. We sent many follow-up emails asking for status of the refund but the hotel has been non responsive. It is now July and we are still out the money. This converts to about 410$ Canadian dollars. We feel very cheated. We feel this hotel is very dishonest.

Fantastic location. Generally was good. Location was great. Hotel room was nice and spacious. There s a little cooking area. Make tea and cofffee. I wish there was instant coffee machine so we don’t have to fiddle around with the stove. The shower tap was far end in the shower cubicle. U get drenched with cold water before u managed to get out. No hooks anywhere in the bathroom so no way to hang the towels. Bring mosquitoes spray as we got bites in the room. The Help was just a text away. Elisa was v helpful. Great help with information on how and where to get around.

The good: This is a lovely property, optimally located just within the city gates of the old town. It has been beautifully restored and was very clean. The interior space was large with a small terrace. We were three people and rented the wellness suite with a sauna for 300E a night, breakfast not included. There is a small kitchen area and a separate entrance. There were two bathrooms, but the shower in the master is very small with no place to put toiletries except on the floor. The town is fantastic, certainly worth a longer stay than our two nights. Secure parking is located within a 5-minute walk, but you must call the hotel and reserve a discounted spot for yourself and hope they do not lose your reservation. Issues: I emailed the manager that we would be three people instead of two, and he responded. We also notified them of our arrival time and asked about parking, and were assured of no problems. Upon arriving, the owner said we had only reserved for two, and that parking would be impossible without a reservation. These issues were worked out, but not without some stress, he was not very friendly. Generally, I love smaller Italian hotels because the owners are usually so kind and welcoming, often with a glass of wine on arrival. This was not the case. However, the owner Roberto walked us back to the parking and made arrangements. When I asked him how to turn on the sauna, he told me it would cost an additional 40E per day which was quite disappointing so at that price I opted to not use it. I had booked a "wellness suite with a sauna", and I thought that is what I was paying for. There are charges for everything. There is one bath towel per person for five? days, a clean towel is 5E, check out is at 10, and if you are late there is a 25 percent surcharge charge for every two hours. When I paid my bill, he neglected to subtract the 216E deposit I had paid with the reservation and did not provide a receipt until asked. He told me he would send the money to my bank, which is difficult with a US bank. I showed him how to refund the money with the credit card app. Pay attention to the bill, I do not think he was dishonest, just very disorganized. There is a cute outdoor terrace, but only one chair for a two-bed suite. The maid left our interior door unlocked after cleaning, when I told Roberto, he said that is the custom, it was a safe area. Due to the unfriendliness of the manager, the excessive charges, and the lack of organization what should have been a relaxing stay in a beautiful city was stressful and difficult. I would not stay again.