Mercure Leeds Parkway Hotel

Don’t listen to staff as they don’t know what they are talking about. I donated blood at the Mercure in November and was advised the parking management system had been turned off for the day and I didn’t need to register my vehicle. It wasn’t and I am now battling a £100 parking charge. I have emailed the hotel twice and received no reply. I have also emailed the CEO but have received no reply. Clearly, this hotel appears to demonstrate absolute contempt for people doing something for others. I won’t be using this chain in the future, even for blood donations. Having given blood, it seems the parking management company want their pound of flesh. However, I have never defended myself in court so that will be an interesting experience. Hopefully my lack of faith in the legal system will be misplaced.

Went to the Mercure Leeds to donate blood on 22 November 2024. I and several other diners were advised the parking management system had been turned off and that we didn’t need to register vehicles. Today I received a parking charge for £100. I don’t mind donating blood to the NHS but not to Smart Parking! Needless to say, I won’t be going there again, and if any other donation venue has parking management I will be turning round and going home. What has the world come to!

It was the occasion of our Golden Wedding anniversary. The hotel set the tables as if for a wedding including, flowers, candles and drapes over the seats at no extra cost. We requested a self serve buffet similar in principle to that of a carvery . The vegetable soup was to die for and everybody raved over the salmon. The price was very reasonable a great place for a party.

We went on a day pass to the Feel Good Health Club at the Mercure Hotel and it was such a relaxing experience. The steam room is massive compared to most and works well, whirl pool, swimming, sauna, what more could you want? even now very reasonably priced...Karen was fantastic; so warm, friendly, going above and beyond with hospitality, getting us an extra chair for my friend and showing her timetables, etc etc. Love this place.

Threw a 60th birthday party for our mother and Mercure team sis a fantastic job in meeting all our needs an requirements. The event consultant (Maisy) and the team (Gurav and co) in charge on the day of the event were brilliant from the beginning to the end! The food was superb and the set up they did was so lovely. Cannot thank you all at Mercure enough!

We booked the ballroom for our son’s 1st birthday party. I had the pleasure of working with Laura and Maisy. Nothing was too much trouble for them. They really helped with planning the event from start to finish. Some of our guests couldn’t attend due to covid and they went the extra mile to add complimentary items to our package. We had access the night before to set up our decorations and this really helped save time on the day. We had our own private entrance to the ballroom just for our guests, which was an added bonus for our small and intimate party. The food was great and more than enough for our guests. On the day, we had staff calling in to make sure everything was running smoothly and were on hand if we needed anything. So happy we hosted our sons 1st birthday here. We will definitely come back to host future events. Thank you so much☺️