Premier Inn Leeds Cc (Whitehall Road)

hocking experience.. Reception staff seemed to not care. My room wouldn’t lock so I couldn’t leave the room until they had come to fix it. The staff member proceeded to bring up a screwdriver to remove part of the locking mechanism.. he brought the wrong screw driver up. Eventually he removed part of the locking mechanism, which made me feel very uneasy and uncomfortable. Skip forward to the evening, the heating wouldn’t turn on in my room. I tried to call reception but after 6 attempts no one answered. I then had to get dressed and go down to reception. A member of staff came out of a small room and I stated the heating does not turn on in my room.. The staff member said “ oh yeh.. we can do that down here” NEVER have I stayed at a hotel where I haven’t had access to turn the heating on in a room I am paying for! I really wouldn’t recommend this hotel. Fortunately there are many other options in Leeds to choose from.

The bed is very good, the breakfast OK, but the evenig meal was a let down again, my dessert was going to be served before my main course, which was, it itself disappointing. The quality of cooking leaves a certain amount to be desired. The hotel is in a good location, a matter of minutes from the railway station and city centre.

Check in was easy, friendly staff, not impressed with the room. One bath and face towel. When you have travelled for over 4 hours you need to freshen up with a shower, had to reuse both towels again in the morning. Hair dryer was on a short cord so pointless, no iron or ironing board, in rooms, I imagine you could request from reception but was on a tight time scale to freshen up and go out. Had to put shower on full blast of hot water for over 10 minutesto get creases out of polo top which I hung up in bathroom. I hate waste but was a needs must situation. Bed decent, nothinig special regarding comfiness, and the bar only had one beer which was Coors on tap. I thought quite hard before deciding to rate it 3/5 as staff are great. and did consider a score of 4. Breakfast average, no muesli or dried fruit availble with cereal selection. I think for the price you would be better off looking to spend an extra 10 or 20 pound and booking somwhere else

I made a reservation via the telephone for a business stay at the Premier Inn Leeds Cc (Whitehall Road) Check in Mon 24 Feb 2025 from 3pm Check out Tue 25 Feb 2025 before 12pm (1 night) After a few hours I had not received confirmation of the booking, so called the number of the reservation and on 3 different calls I was told, sorry you have no booking. I logged into my company credit card and said you have taken the money. The authorisation code was Transaction time 01:27 pm Authorisation code 087157 Despite all of the above I was informed that no booking was made, and there was nothing they could do. I am regularly having to make company bookings, but in light of the above, I will not be choosing this hotel chain again, awful service

Booked the hotel last minute for a night in Leeds, great location just down from the railway station. Our room was clean, tidy and quiet even though you’re on the main road to the station. We’d not added breakfast but was told we could add the following morning if we wanted which we did, the food was lovely and a good selection for everyone. Would stay here again.

Stayed one night while visiting family. Woken pre dawn by the sound of the heater pelting out white noise with no ability to turn it off Reported at reception when leaving Advised good night guarantee is handled by central office and that you have to formal request a refund via a form 3 days later an email refused a goodnight guarantee as I did not inform reception at the time (545-550am) So even though they accept I did not sleep well, they expected me to dress and go to reception to report this Totally disgusting Basically the guarantee is a CON! Avoid premiere inn in general not just this one They used to be good!