The Queens Hotel

It is a very beautiful hotel with lots of history. I stayed on the 7th floor and had a view across the square. There was a problem during my stay but the front of House Manager Dean who is not only funny, friendly and brilliant sorted it swiftly and efficiently for me. I will definately be staying again.

Very nice location and friendly staff, lifts are a bit slow though

We stayed in this hotel just after our wedding, it’s very obvious the hotel isn’t what it used to be. First there was no direct entrance to the hotel as it was closed due to road works. We were not aware of this despite booking in advance, the hotel phone number was not working and the phone in our room was not even connected. So I had to wait in the car in a side street in my bridal dress until we could figure out a way to get to the hotel. Something that was supposed to be a smooth check in was very time consuming. We tried calling them directly and their phone wasn’t working, staff all seemed to have no idea what was going on with the phone as they all had different stories. When my husband went to check in they were insistent we needed to pay even though we already paid online? The girl dealing with him at first was very rude and it wasn’t until her manager got there that they realized we had prepaid. The location is great there’s an exit straight into the train station, but I would give this a 3 star at most. Not worth the high price.