Hampton Inn & Suites Berkshires-Lenox

. . . .The staff, from the front desk to housekeeping, is great. They are very friendly, extremely helpful, and knowledgeable. This is our 4th stay at this Hampton and they create a warm and welcoming culture that adds to our enjoyment as guests. The location is perfect. While the address is Pittsfield, the hotel is actually on Route 20 about halfway between Pittsfield and Lee. So, you turn right and it's about 10 minutes to Lee or Lenox; turn left and it is approximately 10 minutes to Pittsfield. Stockbridge is a slightly longer trip. In addition, the hotel sits back off Route 20 up on a slight hill away from the highway noise. From the back of the hotel you have a nice view of the Berkshires (see photo). The guest rooms, hallways, entrance, common areas, fitness center, etc. are always exceptionally clean ---- a very important factor in our decision to stay at a hotel! All hotel guests are entitled to a complimentary breakfast. The self-serve buffet includes lots of options --- hot and cold cereal, waffles, pastries, eggs, sausage or bacon, fried potatoes, fresh fruit, yogurt, and, of course, coffee and tea. There is a small fitness center with a stationary bike, treadmill, Pelaton, and rack of weights (photos). There are some chairs and umbrellas around the back of the hotel (photo).

This was the cleanest and most efficiently run hotel where I have stayed in a few years! We usually stay at chain hotels - Marriott, Hilton, IHG, or Choice hotels - where the prices are good and cancellation policies are clear and allow cancellation for any reason within a few days or sometimes the night prior to check in. We had a great stay at this hotel and the ONLY things I could complain about are the low pressure at the bathroom sink, and the king size flat sheet being too short crosswise on the bed! I did not mention these things to the staff, as these things were so minor to our stay. Staff were all friendly and seemed to be hard working employees. Breakfast was run efficiently (nothing ran out – things were monitored and restocked) and our every request (new towels, shower supplies - we only stayed 2 nights and declined housekeeping) was handled immediately! Thanks for a wonderful stay in the Berkshires/Lenox area!!!

Overpriced! Worst bed I’ve ever slept on. Nice Chinese restaurant at night but wouldn’t serve us breakfast and/or coffee in the morning . Nice lobby but very understaffed. If this was anywhere else but the Berkshires in season it would be half the price

I’ve stayed here a few times before. We go with friends every few years to the Berkshires for a few days. The hotel is nice, as was the staff. The rooms need a bit of upgrading, new furniture & the sheet kept com off the bed. They also need to upgrade their toaster in the breakfast buffet area. They had a 2 slice toaster for about a dozen people when we were there. It’s conveniently located & I would stay there again.

Kind of hidden at night, in wooded area. Lovely and quiet. Good breakfast buffet after a good night's sleep. Would stay here again, if we were ever back this way. Location close to highway connections we used to get to Stockbridge for Norman Rockwell Museum.

We stayed for one night after a concert at Tanglewood. Everyone was friendly and helpful from the folks at the front desk to the lovely gentleman manning the breakfast. Room was clean and comfortable. Only piece of advise, sign on road is hard to see. Would definitely stay again.

Noisy noisy noisy. Old heat/ac units kept us awake all night. Once we started to fall asleep, the rumbling began. No way to turn it off. Windows did not open. Bathroom shower had orange mold in it, definitely needs updating. We have stayed in many Hampton Inns, but this one will not be on our list. Very pricey too!

Had a quick overnight stay to attend a family funeral. Check in kindly accommodated us with an early checkin. Room was clean and comfortable with large screen tv, small frig, plenty of towels. Breakfast was fine with eggs, chicken sausage , oatmeal, cereal, bagels, muffins, yogurt - plenty to choose from. We very happy they had strong coffee as an option, which was good. They had an exercise room and pool which we did not use, but looked fine. Individually wrapped chocolate chip cookies were available in the lobby and a snack bag was provided at checkout. Staff was very friendly and helpful. Overall a very pleasant experience and would definitely return if ever in the area again.

We had a great one night stay here. It’s a central location for restaurants and quiet because it’s off the main road, plenty of parking. I was recognized as a Gold HH member upon check in. We had a king size bed in a very large room which was very clean. We needed strong Wi-Fi for an important Zoom call and had no issues with that. We did not use any of the amenities so can’t comment. We had breakfast in the morning & it was the typical, maybe even a notch above. We loved the cookies. They were the best we’ve ever had at a hotel and each individually wrapped. So yum. The only very minor complaint would be to get a more comfortable couch in the lobby by the TV. We had wanted to enjoy our cookies and coffee there but got up quickly as it was so uncomfortable. No biggie, we took them back to our room. I would definitely recommend this hotel and will stay there on my next visit to the area.