Six Senses Crans-Montana

Hotelier business is all about the treatment

Otel harika temiz havuz suları daha sıcak olmalı dışarıdaki havuzu kullanamadık hafta içi otel sessiz ama aktivite olabilir şömine dışarda veya içerde aktif yanan göremedim personel iyi ama biraz eksiklik oluyor gençler normal 2 aynı oda rezervasyon yaptım sonraki gün oda değişikliği oldu bunu bana önceden bildirilmesi gerekiyordu ve 3/4 gün daha kalabilirdim ama bu iletişim eksiligi negatif yapti

Service en chambre de qualité moyenne.

非常好的酒店，餐廳很好吃

Rooms are great. Layout is, as noted in other reviews, brutal. Service is even worse. They were apparently at reduced staff (we had been told they cut staff given it was low season). I hope for the sake of ppl staying in “high season” that the staff who remained was the B team. The hotel experience was ill conceived and horribly executed at nearly every turn. We were left waiting after an early arrival for one of our adjoining rooms and repeatedly told that we needed to wait until check in time at 3 when the room would be available. Fast forward to 345 pm and we were told that the room was broken and wouldn’t be available for two days. Things come up but this was dealt with poorly. A perfect metaphor for the ineptitude is the water bottles. Half way into our stay they replaced the twist-off bottled water in our two adjoining rooms with ones that required a bottle opener to open. There was no bottle opener in either room and it took 3 calls and nearly 24 to have one brought to the room.

Six Senses is all about the sensory experience. Somewhat surprising then, that this is a vast and somewhat introvert hotel complex which guests may find challenging to navigate. We were told that the hotel was working on improving signs to provide directions. The location of the hotel is perfect for winter fun, providing direct access to ski slopes and lift. The spa area is large with multiple saunas and large pool, but no jet streams or jacuzzi to soothe sore muscles after a day in the outdoors. We did not try spa treatments, which would probably have provided ample relaxation. The brasserie offers a sumptuous breakfast and relaxed dining in an airy space opening onto a sunny terrace. Rooms and beds are large and comfortable with sophisticared remote controls for everything and great attention to detail.