Six Senses Crans-Montana

I’ve stayed in six senses in Switzerland, Italy and Japan. And this is the best one among all. Also the best hotel that I stayed in Europe. Highly recommended.

Hotelier business is all about the treatment

酒店不是一般的贊，衞生、環境、設施、服務都不錯。酒店位置在山上，空氣視野都不錯。服務無可挑剔，我們是自駕過去的，車子鑰匙給服務員，行李直接送到房間，車子代泊車，鑰匙酒店代為保管。酒店前台幫忙升級了房間，房間衞生間有汗蒸房。酒店早飯也是相當不錯，有機會下次再來

Service en chambre de qualité moyenne.

Hotel is dark, no light, food in both restaurant is average with out any personality's.....service wise better pass away, the waiter are completely lost and managers do nothing in front of the kitchen, all the service at the telephone, something unbelievable......................

Rooms are great. Layout is, as noted in other reviews, brutal. Service is even worse. They were apparently at reduced staff (we had been told they cut staff given it was low season). I hope for the sake of ppl staying in “high season” that the staff who remained was the B team. The hotel experience was ill conceived and horribly executed at nearly every turn. We were left waiting after an early arrival for one of our adjoining rooms and repeatedly told that we needed to wait until check in time at 3 when the room would be available. Fast forward to 345 pm and we were told that the room was broken and wouldn’t be available for two days. Things come up but this was dealt with poorly. A perfect metaphor for the ineptitude is the water bottles. Half way into our stay they replaced the twist-off bottled water in our two adjoining rooms with ones that required a bottle opener to open. There was no bottle opener in either room and it took 3 calls and nearly 24 to have one brought to the room.