Gästanvändare
12 januari 2023
I travelled with my wife and another couple from the uk in two cars over two days and were very much looking forward to the stay in Hotel Florida Lerici which we had booked over 6 months prior. We were informed by email two hours before we were due to arrive at the hotel that they had cancelled our reservation and sold it to another guest. The agreement we had through our *********** agreement was to pay at the property, i had also informed them that we were travelling by car, and told them that we were not going to reach the hotel till after 6pm. Ramona was the lady we had correspondence with before the stay in regards to car parking etc, and it was Ramona who cancelled the booking. She claimed she had tried to charge the rooms on the credit card details she had (even thought the agreement was to pay on arrival) , and could not because i had been issued a new card. When i spoke to Ramona once id seen cancellation email, she was totally unsympathetic with the position she had put us in, (no accommodation and trips booked) and explained there was nothing she could do as the hotel was full. I then had to spend an hour frantically looking for an alternative property that had rooms to book, this after nearly a 1000 miles driving in baking heat. I did receive a call from the reception Manager while en route to different hotel, offering an apology and help finding alternative accommodation, both of which were pretty useless under the circumstances. A crappy start to out holiday 100% caused by Ramona and Hotel Florida Lerici.
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