Madame Vacances Hôtel Ibiza

The hotel itself is situated in a great place within the resort, lots of nearby shops, bars and restaurants. It’s a little dated and could do with updating. The room we had was quite small and had not much room to put things but for the amount of time spent in it, it was fine. The staff were brilliant and the food they do was fantastic, lots of variation every day. The free shuttle service to the lifts are great and they are always willing to help you out.

Hotel Ibiza is a 3 star hotel, yes it does have an eclectic decor, could do with a refurb in places, has a basic boot room & north facing rooms are tiny BUT it has amazing staff, great food & a lovely welcoming atmosphere. We booked a two week ski holiday in January via Crystal Ski. We were misinformed by Crystal that all rooms had a balcony and that all inclusive included vouchers for lunch in several mountain restaurants. The small north facing room without balcony on the ground floor was very disappointing & nothing like what was advertised by Crystal, (they have now updated their website). The hotel moved us to a bigger room for our second week which was very much appreciated. Breakfast, lunch and dinner were all buffet style with a huge choice. The shuttle service to the slopes was excellent. The staff without exception were so friendly & helpful, special mention (apologies if names are spelt incorrectly) to Jack, Renee & Brahim in the restaurant, Francois the bar manager, Fred & Andre (Andreas) on reception & manager Michelle. Sorry I don’t recall the name of the manager who kindly took my husband to the medical centre when he broke his arm & assisted with getting our luggage to the Crystal meeting point on departure (Crystal drop you on the main road..) I would stay here again but I would book direct with the hotel so that I could be confident in what I had actually booked.

My stay at Hotel Ibiza Les Deux Alpes was a major disappointment, and I struggle to understand how it has received such positive reviews online. The problems began with the room itself—our door handle broke off shortly after arrival, leaving us unable to secure the room. Despite reporting it right away, it took over 24 hours to fix, which was inconvenient and concerning. Cleanliness was another glaring issue. The pillows and bedding were in a shocking state, with visible blood stains and heavy discoloration, making the room feel unhygienic and unpleasant. The food was equally disappointing. It was consistently served cold and lacked any real quality. Based on my experience, I would strongly recommend eating elsewhere. The spa facilities were also subpar, with a cold jacuzzi that made it impossible to enjoy. The only saving grace was the reliable transfer service to the Jandri lift. Overall, the hotel falls far below the standards it advertises. The photos online are misleading, and the reality is not up to scratch. I wouldn’t recommend staying here.