Comtes D’Urgell

When checking in the lady behind the reception insisted that she needed to make a scan (not just a copy!) of one of our passports. She said that this was mandatory by the government of Andorra. Reluctantly my wife allowed the lady to scan her passport. My wife was not allowed to blur some very personal things on this scan, like her photo or her social securitynumber. Once in the room, which was very noisy (nearby crying kids, a vacuum cleaner and all sorts of odd sounds) I connected to the hotel Wifi and went on a search to see whether the scan of the passport was really mandatory. The website of the Andorran government didn't mention anything like that, while a travel website from my own country warned me about hotels lying about the reasons why they want to copy your identification details. I got quite angry and walked back to the reception. The lady that scanned the passport didn't want to talk to me, she ignored me and pointed towards her colleague. We explained the situation and she went to talk to the manager. It didn't take long for the colleague to come back and tell us that it was perfectly fine to delete the scan of the passport. Apparently it wasn't that mandatory by the government after all. I'm not sure what was the meaning of all of this, but it is very suspicious. Also, the room appeared very clean in the first glance, but an empty candy wrapper hidden under the sheets quickly killed that illusion.

Reserved 40 eur deposit at checkin. Room was paid through ********** however they charged the 40 euro afterwards anyway. Absolute nightmare now to get the money back. If you can avoid this hotel, do so…

En general muy buena experiencia, todo el personal del hotel muy amable y atento. La ubicación es muy buena para visitar caldea y las zonas comerciales de Andorra. Disponen de parking en el hotel sin posibilidad de reservar y también hay varios parkings cercanos.

Hotel bien situado, desayuno correcto pero un calor en la habitación insoportable . IMPOSIBLE respirar y menos aún dormir

Una estancia fantástica. Hotel acogedor, servicio del personal muy profesional y agradable. Buffet con comida real, prácticamente sin frituras. Lo recomendamos especialmente si vas con peques porque hemos pasado unos días excepcionales.

Hotel muy céntrico, muy cercano a Caldea y en la calle principal de las tiendas. Hay un parking cubierto muy cercano. Habitaciones muy limpias y confortables. Nosotros desayunamos y cenamos, buena variedad y la comida muy buena. El personal muy atento y simpático ,sobre todo la profesionalidad en recepción de Selva,y en el restaurante en Verónica y Santiago,te hacen sentir como si estuvieras en casa.Mis hijos esperan volver a su hotel preferido! gracias por el trato recibido.