Super 8 by Wyndham Lethbridge

The service we received at this hotel be deserving of a NEGATIVE number if that was an option. We prepaid through trip.com and had a credit card with proper ID for checking in and providing a credit card for preauthorization incase of any "incidentals". The girl working the front desk checked me in and then after only about 5 mins in my room the girl from the front desk and her manager came to my room and kicked us out!!! Their reason for this???? They don't rent to people that have local addresses on their ID. NO LOCALS are allowed to get a hotel room. I was shocked, surprised and ticked right off!! So because I'm local my partner and I can't rent a room for a lil "staycation" when we feel like we want to escape the 3 teenagers at home!? We aren't rich so we wanted to simply get a cheap room for a couple nights/days of privacy away from the chaos that comes with a home full of teenagers!! Super 8 says NO. We are not allowed to do that. The manager very rudely told us to get our belongings and leave. She told us to contact trip.com regarding a refund for the room we paid for online and the $50 they preauthorization they put on my card would be refunded. She then turns with her nose in the air and walked away. It was an unbelievably stressful experience that turned what was supposed to be a relaxing lovely night with my partner into the exact opposite. I would never recommend this hotel to anyone. Not even my worst enemy as Super 8 in Lethbridge doesn't deserve ANYONE'S money!!

Great hotel, staff are very knowledgeable and helpful. Rooms are well maintained and cleaned. Great FREE breakfast. We will for sure be back on our next vacation to Lethbridge. Area is a great location with so much to do and see only a short walk from hotel.

This hotel is a great place to stay. The room are very well cleaned and maintained. They allow pets for a reasonable pet fee and make your pet feel welcomed unlike most other hotels. The staff are the key to this hotels success, they are truly the most caring and thoughtful hotel staff we have ever encountered. When in Lethbridge please stay here just to meet the staff.

This hotel is a hidden gem in Lethbridge. The staff are very helpful and friendly and go out of their way to ensure you have a great stay. The room are very clean and well stocked. Only thing I would recommend is to add soap and conditioner to room instead of just shampoo. Breakfast was adequate but some scrambled eggs or meat would be wonderful. If coming to Lethbridge this is the place to stay, trust me you will not be dissaponted.

During breakfast time they ran out of milk when I asked they told that it won't be available today. Is this is the value they are giving to their customer.

Wet spots on carpet from previous pet accidents and found a bug in one of the beds . Empty drink bottles left outside of many rooms and on the ground surrounding the entrance to the room.

No pool but website said it had one watered down juice at breakfast, very little items for breakfast rotten fruit and only apples that u had to pick from. Dirty folded up towels. Room felt like I was in a sardines can not roomy at all.any complaint I made girls said we will tell management but management is not there on weekends and they will get in touch still haven't heard from them.

Non-smoking room smelled like smoke, in fact entire upper floor smells like old cigarettes. Later told by manager that there is smoking rooms in the hotel- yuck. So no surprise that the rooms smell of smoke. Requested a new room on a different floor but they were unable to accommodate, asked to speak with a manager but no manager available on weekend. Requested to cancel as unwilling to stay in a non-smoking room that smells of smoke. Said cancellation would have to be on Monday when the manager arrived. Moved hotels and Super 8 refuses to honour cancellation. Super 8 went ahead and charged visa without permission.

Not a separate bedroom, don’t pay the extra money. Advertisement and pictures are misleading, staff weren’t very concerned about my complaints and offered very little to try to fix the situation. Parking lot was hard to get around on with all the ice