Sporthotel Xander

MY REVIEW DOES NOT CONCERN THE STRUCTURE SINCE I UNFORTUNATELY WAS NOT ABLE TO STAY THERE BUT SIMPLY CONCERNS THE TOTAL LACK OF AVAILABILITY TOWARDS A CUSTOMER "IN DIFFICULTY". I SIMPLY HAD BOOKED THROUGH BOOKING, ONE NIGHT AT THE PROPERTY BUT UNFORTUNATELY 4 DAYS BEFORE THE TRIP, MY DAD WAS ADMITTED TO HOSPITAL FOR AN INTRACEREBRAL HEMATOMA WHICH NEEDS TO BE URGENTLY OPERATED. I ALSO PROPOSED TO SEND THE CERTIFICATE OF HOSPITALIZATION IN THE EMERGENCY. DESPITE THE EMAILS AND MESSAGES SENT TO THE STRUCTURE ALSO THROUGH THE BOOKING PORTAL, I HAVE NEVER HAD A HINT OF RESPONSE. THE REQUEST WAS SIMPLY TO MEET ME BY LOWERING OR CANCELING THE PENALTY, I.E. THE PAYMENT OF THE ENTIRE AMOUNT, E 103 FOR ONE NIGHT. SINCE I NEVER HAD AN ANSWER, I CALLED AND THEY SYNTHETICLY DISMISSED ME, SAYING THAT THEIR POLICY DOES NOT ALLOW IT. I THINK THAT IN EXCEPTIONAL CASES LIKE THESE, AN IMPORTANT STRUCTURE LIKE SPORTHOTEL COULD HAVE HAD GREATER SENSITIVITY TOWARDS A CUSTOMER UNABLE TO COME DUE TO A SERIOUS AND DOCUMENTABLE HEALTH PROBLEM, THAT'S ALL, BUT EVIDENTLY THE ONLY IMPORTANCE TODAY IS THERE EUROS MORE THAN HUMANITY, RELATIONSHIP, LOYALTY, UNDERSTANDING. BEST REGARDS

Die Zimmer sind pragmatisch eingerichtet, das Badezimmer ist mit sehr nostalgisch, altbackenen Fliesen versehen. Das gesamte Hotel ist sehr sauber, jedoch leider nicht behindertengerecht eingerichtet, überall gibt es Schwellen, die zu Problemen werden können

Positief: Een ruime kamer (tikje gedateerd), een fijn zwembad, goed eten. Super dat er iedere middag soep en brood/taart was. We waardeerden ook de locatie van het hotel: dichtbij de loipes. Tip: een elektrische waterkoker lijkt ons handiger dan een fluitketel op een elektrisch kookplaatje.