Gästanvändare
10 juni 2023
With over 20 years of travel and hotel experience I thought I found a gem on Lake Como but upon arriving felt strongly misled, duped, and deceived by the photos online for the Filario. While I booked many weeks in advance with constant hope to book a room in the MAIN hotel, I settled on our Apartment reservation after reading the highly rated reviews. But upon arrival, we were shocked to spend close to 1,000 Euro a night for a very stark, dirty, rundown, bare basics apartment. There is zero charm, warmth or modern luxe that the Filario site depicts. I am surprised that there are highly rated reviews for the apartments/annex - either they got nicer cleaner rooms and we have been subject to discrimination or those reviews are paid for- I would absolutely NOT recommend this hotel. The management- Federica Cataldi in particular kept saying there was nothing to be done as I booked the apartment myself after looking at the online photos. I tried to communicate that the photos online are NOT accurate at all and I have been deceived; and while she said the apartment with 4 beds is cheaper than a 2 bedroom hotel room, I had to share it is not about the money but about our comfort. And we are extremely disappointed. After being told that we would lose over 3000+ Euros for canceling our reservation and leaving (feeling trapped and deceived) I asked for a vacuum so I could clean the unit myself. The housekeeper arrived and did clean some areas upon my direction, but I do want to share photos of our apartment. We have stayed at other hotels in Italy with similar nightly pricing and they are much much much cleaner, updated, and luxurious, with kinder hospitality and management. The reason I am giving this 2 stars and not 1, is because of access to their bikes, kayaks and pool. If you book the Filario I recommend you only stay in their hotel and not their apartments/annex units. Or save yourself, and look somewhere else.
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