Grand Harvest Resort & Villas - Ijen

We booked 2 rooms for our trip to Kawah Ijen, room size is spacious, hotel provide activities for family

Convenient for the Ijen trek: about 40 mins drive away. Nice quiet location. Rooms a bit old and not as clean as desired.

On the night I entered, I felt a particularly bad experience. Your service does not deserve to be a star-rated hotel.     First of all, your employees are very sophistry and lie. When they encounter problems, the first thing they have to do is to pass the buck, lie and cover for each other among colleagues. Did not solve the problem for us as guests.    Event 1: Last night, my friend's room rate included laundry service, but your staff said no, and no service was provided. When my friend showed the certificate again, the female employee asked the male employee for verification, and the male employee nodded (probably to show that this service was really included), but the two of them pretended that nothing had happened, and they didn't say that they could wash clothes, nor did they say that they could wash clothes. Without providing services for my friend, the whole thing went away. I would like to ask, we have paid the corresponding room rate, why not accept the corresponding service?         The male employee explained afterwards that my friend communicated with him in Chinese. "And not good at English, he didn't understand. But in fact, my friend didn't communicate with him in Chinese, and the translation wasn't English. It was Indonesian who used the translation software that day to talk to him. He knew the truth very well, but he chose cunning. Event 2 I was at 9: 15 this morning. I went to the front desk to find out the cost of bus and taxi to Banyuwangi. When I returned to my room, I confirmed the time. I called the front desk to ask for help in booking a car, and told me that I was a guest of 106, when and where I needed to leave. However, I went to the front desk after the appointed time, but I didn't expect to reserve a car for me, which delayed our trip. Even the female employee who answered the phone left without apologizing. Then another person explained, "Her friend's English is not good enough to understand, and she is sure that I didn't say the departure time on the phone, which is my problem. But I made the information very clear on the phone, and the female employees spoke English fluently and clearly when they spoke to me face to face. Your employees were shielding their friends and trying to blame me and my friends.         As a star-rated hotel, the most basic hotel services can't be done, which makes us have a particularly bad impression on Indonesia. My friend left a bag of fruit at the front desk yesterday, and your employee didn't inform my friend knowingly. There was no notice on the phone or on the meeting. When we asked, we didn't say there was this thing until my friend took the initiative to ask, and the female employee took out the fruit on the table and returned it to us. All three things happened to the same girl. All the employees explained for her and lied for her again and again. I even suggested that the female employee needed to say sorry to me. She didn't feel guilty at all, but hippies smiled and said sorry to me. I was very disappointed in your hotel. Even when I asked the boss to solve the problem, they just called another male employee, just blindly explaining and talking to me with a very arrogant attitude.    There is something wrong with your staff's attitude. When I asked for bus information at the dock, your staff was very disdainful and disrespectful to me and my friends. Even my request to call the front desk to reserve a bus was ignored, and I clearly knew and remembered it, but I didn't do it. This is your hotel's attitude towards tourists?     I feel very bad about the service provided by your hotel and the working attitude of the staff! I hope you can find out the facts and give me a satisfactory solution and answer. For a female employee, I think she has many omissions and shortcomings in her work. I don't think she is qualified for this job. I hope you can investigate and evaluate it.