Marriott's Kauai Lagoons - Kalanipu'u

We stayed in this Hotel Block A , 3rd Floor room with 2 bed & 2 bath with Kitchen full furnished with Oven , Dishwasher, Induction stove & microwave & all utensils . Also a Washer Dryer is provided with washing materials.. we stayed here for 8 days . The lady at the front desk of Concierge was very much helpful and guided us for unloading our luggages through a Bigger Trolley kept at the entrance of each block & lifting through an Elevator to our room at 3rd floor. The room allotted to us is with excellent view of Ocean & Greenish Golf ground from our balcony, which is provided with dining table & chairs & beach sunbath chairs to enjoy the nature . One master bed is also provided with Ocean view window & patio . We requested a Crib for our child & provided in the Master with a King bed & attached bath . The Guest bed room also provided with a King bed & side tables with lamps , alarm clock & AC . The bath attached to Guest room is approachable from 2 ways , from family room & Bedroom. Both the bathrooms are provided with Towels & Toiletries, but only sufficient for 3 days. No paste & brush is provided . You have to bring your own arrangements for brushing & shaving kits. On request they arranged cleaning schedule after 4 days of our stay. No active camping was seen inside the Hotel during our stay. No restaurant is available inside the Hotel campus. The Kalanikki bear is behind this Hotel & approachable through vehicle in 5 minutes and parking near another Hotel. Beach towels are provided in the room. This Hotel is very nearer to Kauai Airport & Helicopters trip station.( just 10 minutes from Hotel.) Two Farmer’s markets are very nearby & you can get fruits and vegetables. One Farmers Market is open on Tuesdays & Thursdays only. The amenities provided by this Hotel is much less & we can offer only 4 star ratings.

Booked this hotel on the Bonvoy app when we were stuck at the airport. Big mistake. I figured out in the middle of the night that there was no air conditioning. I assumed that it stopped working during the night and called the front desk just to let them know. The manager informed me that he knew there was no air-conditioning when I checked in and he "forgot" to tell me. It was very clear to me that he was lying and that I'd been scammed into paying $700 for a hotel room that had no air conditioning. He offered a 10% discount on my bill. I called Marriott corporate expecting they would be pretty concerned at the dishonesty but they said "Marriott Vacations Worldwide and Marriott International are separate entities" and they forwarded my complaint back to the property. I know the vacation club/timeshare business can be shady but for Marriott International? The property is also pretty rundown by the way.

They have the worst hospitality service ever! The hotel is no where near calling itself a resort, theres no beach acess, theres no restaurant, the rooms are dingy and outdated, their customer service is horrible. The construction sucks other than that kauai is great.