The Rock Hotel

The Rock Hotel recensioner

The Rock Hotel

No.4 Group 7, Yuhuxia Village, Lijiang, Yunnan, ChinaVisa hotellinformation
The Rock Hotel
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Gästrecensioner

4.9/5
Utmärkt
592 recension
Verifierade recensioner
Läge och interiör4.9
Bekvämligheter4.8
Service4.9
Renlighet4.9
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Alla recensioner(592)
Positiva recensioner(589)
Recensioner med foton/video(431)
Fin utsikt(141)
Fantastiskt afternoon tea(86)
Utsökt frukost(68)
Utmärkt för barn(66)
Snygg design(47)
Utmärkt restaurang(13)
Familjeaktiviteter finns tillgängliga(10)
Negativa recensioner(2)
teo004
Premiumsvit
Bodde på dec. 2024
Ensamresenärer
3 recension
5.0/5
Enastående
Publicerades 9 jan. 2025
Hotel located at Yuhu village, going in and out was a hassle as we have to inform the hotel of the car plate number in advance. And it's approx. an hr ride from the Lijiang railway station. There are quite afew popular cafes and restaurants within walking distance in the village. It would be a good location if u would like to explore around the village. However, wouldn't recommend one to explore the village at night as it's v dark at night with minimal street lights. Beddings were clean and comfortable. There's heater in the room so it's not cold at all and shower heater is consistent. The mountain view was magnificent. Hotel provides western and chinese cuisine to choose for breakfast and we can arrange activities; hiking, tour around the village etc. Room was equipped with a bluetooth speaker, Dyson hairdryer, air purifier and complimentary snacks!! Lastly, I would like to commend receptionist, Ann for her great service and patience to guide me through booking tickets online. Overalls, a comfortable stay i would definitely stay here again!!
Översätt
Svar från boendet: Dear guest,Thank you for taking the time to share your detailed experience with us! We're delighted to hear that you enjoyed many aspects of your stay, from the clean and comfortable bedding, the magnificent mountain view, to the various amenities in the room. We're also glad that our breakfast options and activity arrangements met your expectations.We truly appreciate your feedback regarding the inconvenience of car access and the lighting situation in the village at night. We'll look into ways to improve communication about car entry procedures and consider suggestions for enhancing the village's night-time safety and visibility.It's wonderful to know that Ann provided excellent service. We'll be sure to pass on your kind words to her. We look forward to welcoming you back in the future and providing you with an even better experience.
@joel_a
Mountain Wilderness Boutique Suite Double Bed
Bodde på nov. 2024
Par
7 recension
5.0/5
Enastående
Publicerades 8 jan. 2025
Stayed in Rock Hotel for 3 night and it was a vacation well spent! Good location with view of the mountain and walking distance to Yuhu village. Room decoration is classy. Food was good, have set meal for Chinese or western breakfast and the servings were more than sufficient. There were plenty of activities organized by the hotel and we took part in sunshine and the night start viewing which was awesome! Overall , service was excellent! I asked for a takeout breakfast for one day and they provided sandwiches and fruits! Also asked to have some special room deco for my girl and they outdid it!!!!!! Nitpicking a bit, the coffee in the breakfast seems pretty weak. Hope they can use better beans😀. Also some part of the room seems not aging well and needs to be fixed. Will definitely not mind staying here again next time!!!!
Översätt
6/7
Svar från boendet: Dear guest,Thank you so much for sharing your detailed and wonderful experience at Rock Hotel! We are overjoyed to hear that you had a great 3-night vacation with us. It's fantastic that you liked our location, room decoration, food, and activities. Your praise for our service, especially regarding the takeout breakfast and special room decoration, means a lot to us.We truly appreciate your feedback about the coffee and the room maintenance. We have taken note of your suggestions and will definitely look into improving the coffee quality and fixing the room areas that need attention.We can't wait to welcome you back again in the future and provide you with an even better experience. Have a wonderful day!Best regards,Hotel Management Team
Lin Hoe
Mountain Wilderness Boutique Suite Twin Bed
Bodde på nov. 2024
Familj
5 recension
4.0/5
Mycket bra
Publicerades 21 dec. 2024
Overall i am satisfied my one night stay in The Rock. However, i am not so impressed with the afternoon tea. Normally a good quality afternoon tea comes with sufficient cakes, scones, fruits, biscuits. But the afternoon serve by The Rocky is rather pathetic. Breakfast served was okay but no great. I see both the afternoon tea and breakfast should improve. I did not consider taking lunch or dinner in the hotel as i do not know what they are serving. If i am returning to 玉湖村,i may not stay here again. There is no pull factor to attract me back.
Översätt
6/7
Svar från boendet: Dear guest,Thank you for choosing to stay at Rock Hotel and for sharing your feedback with us. We are glad to hear that your overall one - night stay was satisfactory. However, we sincerely apologize for not meeting your expectations regarding the afternoon tea and breakfast.We take your comments seriously and will review and improve our afternoon tea and breakfast offerings. Our aim is to provide a variety of high - quality food items to ensure a delightful dining experience for our guests.We hope that you will give us another chance in the future to show you the improvements we have made. If you do return to Yuhu Village, we would be delighted to welcome you back and provide you with a more enjoyable stay.Thank you again for your valuable feedback.Best regards
Gästanvändare
Premiumsvit
Bodde på aug. 2024
Familj
17 recension
5.0/5
Enastående
Publicerades 4 sep. 2024
Excellent stay- Beautifully curated room with Naxi architectural details. Comfortable stay with impeccable service from Chinese and Western options for breakfast that is beautifully plated, delicious dinner (affordably priced). Staff is very friendly and engaging- we particularly enjoyed the Botanic hike in the morning and just hanging around the still rustic village of Yuhu. Highly recommend staying at the The Rock and enjoy a luxurious, cultural stay surrounded by snow mountains. P.s. The hotel is located in a scenic area so do let them know the car plate no before coming.
Översätt
6/10
Svar från boendet: Dear,Thank you for your interest in Rock Hotel. We prepare interesting activities for every family member, so that they can enjoy themselves here. We wish you all the best and look forward to meeting you again
Cherry
Premiumsvit
Bodde på nov. 2024
Par
6 recension
5.0/5
Enastående
Publicerades 5 jan. 2025
Amazing hotel! We absolutely love it, from the room to service, everything is great! Highly recommended!
Översätt
Svar från boendet: Dear guest,Thank you so much for your wonderful review and for choosing our hotel! We're thrilled to hear that you had an amazing experience, from the room to the service. Your kind words mean a lot to us and will surely encourage our team to keep up the great work. We look forward to welcoming you back in the future!Best regards,Rock Hotel Team
Gästanvändare
Premiumsvit
Bodde på sep. 2024
Par
2 recension
5.0/5
Enastående
Publicerades 23 okt. 2024
Excellent service from the crews of the hotel who took care of our needs and ever readiness to help. A special word of thanks to 啊敏, Lisa and Echo for their wonderful services with a smile and readiness to help book for tickets and even pay for my DIDI bookings up-front using their accounts, as I had some issues with the app. Excellent service and trust.
Översätt
Svar från boendet: Thanks for your kind words.We appreciate your recognition.It motivates us to keep improving.Amy,Lisa and Echo glad to see your positive review.See you next time in another the Rock Hotel.
Gästanvändare
Premiumsvit
Bodde på feb. 2024
Familj
2 recension
5.0/5
Enastående
Publicerades 31 mars 2024
Amazing and beautiful hotel. Thoughtful and friendly staff! Love all the activities they organised, especially the botanical hike. Highly recommended.
Översätt
Svar från boendet: Thank you so much for your enjoyment of the hotel actvities .We have different activities in different seasons,we look forward o seeing you agan.
RLMY
Boutique rum (2 sängar)
Bodde på apr. 2024
Familj
19 recension
5.0/5
Enastående
Publicerades 28 maj 2024
We really enjoyed our stay at the hotel, the view was superb, beautifully designed rooms and very thoughtful staff
Översätt
Svar från boendet: Thanks for your kind words.We appreciate your recognition.It motivates us to keep improving.
crimsonsky
Premiumsvit
Bodde på aug. 2024
Familj
2 recension
5.0/5
Enastående
Publicerades 7 sep. 2024
Best hotel during our trip. Stunning views!
Översätt
Svar från boendet: Thanks for your kind words.We appreciate your recognition.It motivates us to keep improving.
Christopher
Premiumsvit
Bodde på juli 2023
Par
2 recension
5.0/5
Enastående
Publicerades 20 aug. 2023
What a gem! This hotel is in a fabulous location. They have wonderful activities and feel like a special little community. The staff are so friendly, welcoming, and helpful. Will 100% recommend and plan to visit again!
Översätt
Svar från boendet: Dear:Thank you for your interest in Rock Hotel. We prepare interesting activities for every family member, so that they can enjoy themselves here. We wish you all the best and look forward to meeting you again
Dayoung
Premiumsvit
Bodde på jan. 2023
Par
10 recension
4.7/5
Otroligt
Publicerades 2 apr. 2023
Everything was beyond expectations! We love the scenery of Yulong Mountain. The room was also clean and nice! It’s a bit difficult to go from Lijiang but definitely recommended!!
Översätt
Svar från boendet: You are so kind. "The scenery of Yulong Mountain",This is the greatest praise for us.We sincerely welcome every Rock family member who comes here.Please contact us in advance and we will arrange pick-up and drop off services.Thank you for your comment again.Keep in touch.
Volodymyr
Premiumsvit
Bodde på mars 2022
Par
26 recension
5.0/5
Enastående
Publicerades 9 maj 2022
One of best experience in hotel from that year. Service amazing, stuff super friendly and ready help. Location good, good tasty and much for foreigners. Hotel have tours recommendations what very useful. Room big and cozy. Bluetooth speaker amazing. Afternoon tea in reception and surprise in room.
Översätt
6/9
Svar från boendet: Dear Volodymyr and Junhong! Many thanks for sharing your experience here. Your generous words have been shared with the team, and are appreciated by all. We will try to do better. It is always a pleasure to hear our guests have enjoyed the stay at Rock Hotel. We look forward to welcoming you back on your next visit to Lijiang The Rock Hotel.
Atakan
Premiumsvit
Bodde på juni 2022
Par
4 recension
5.0/5
Enastående
Publicerades 5 aug. 2022
The hotel was really nice. All the staff was really helpful. Special thanks to Echo, she helped us with everything. Thank you very much Echo :)
Översätt
Svar från boendet: Dear Susana,it is always a pleasure to hear our guests have enjoyed the stay at Rock Hotel. Echo was glad to hear your compliments,come back when you have time!
Kellyxiao
Mountain Wilderness Boutique Suite Double Bed
Bodde på dec. 2024
Familj
3 recension
4.7/5
Otroligt
Publicerades 12 jan. 2025
一次説走就走的旅行,多半原因是因為通過網絡發現了石洛克,三天兩晚的停留讓我們認識了這個只有400户雪山腳下民風淳樸的村子! 初到酒店門口的時候,已經有兩個人在門口等我們拉行李了,房間乾淨整潔視野寬闊,裝修也保留了石頭村的特色,每天的早餐下午茶出品相當高,參加了納西家訪認識了和爺爺,結果孩子喜歡爺爺兩天去了三次爺爺家,徒步4h的荒野獵人,6歲的孩子跟着石頭叔叔全程自己走下來,晚上的圍爐夜話五湖四海的房客一起暢聊等着看星星,再加上專業設備的加持,拍星空拍晚霞拍日照金山,酒店前台的幾個年輕人熱情像朋友,有需要隨叫隨到,每天下午在房間休息的時候下午茶都幫我們送到房,最後一晚吃了酒店的晚餐沒想到性價比也這麼高,總之,帶着長者孩子住的相當滿意,孩子體驗了幾天城市裡完全感受不到的擁抱大自然的户外之旅!聽説夏天也好玩,植物更多還可以采菌子,有機會暑假再來一次! 一點點點小建議:房間角落衞生需加強,浴缸開關設計不合理,藏在角落夠不着,需要進浴缸才可以。 最後希望石洛克越來越好越來越完美!剛追了跑男沒想到也來了這個村子,也希望這個小村子一直保持着這顆純凈的心!
Översätt
6/20
Svar från boendet: 親愛的石洛克家人,看到您這滿含熱情與喜愛的評價,我們整個團隊都興奮不已!特別開心能成為您這次説走就走美好旅行的目的地,更榮幸能為您和家人帶來一段難忘的度假時光。您對我們服務細節的誇讚,對我們裝修設計的喜愛,這些正是我們一直努力的方向!得知孩子在荒野獵人徒步中展現出的毅力,還有對和爺爺的喜愛,這一幕幕都讓我們感受到您此次旅行的意義非凡。圍爐夜話時大家相聚一堂,共享美好時光,也正是我們希望營造的温馨氛圍。而且,餐廳能在性價比上得到您的認可,更是讓我們備受鼓舞。非常感謝您提出的寶貴建議,房間角落衞生和浴缸開關設計的問題,我們已記錄在案,並馬上安排人員進行全面清潔和對浴缸開關進行優化調整,確保後續客人不會再有類似困擾。您對我們的期待與祝福,我們收到啦,這也激勵着我們不斷提升服務品質。真心期待暑假能再次與您和家人重逢,到時候讓您體驗到石洛克夏天獨特的魅力,在采菌子等活動中,繼續為您和家人創造更多精彩的回憶。相信我們一定會以更加完美的姿態迎接您的到來!
Gästanvändare
Premiumsvit
Bodde på dec. 2024
Familj
2 recension
5.0/5
Enastående
Publicerades 10 jan. 2025
最愛的民宿酒店沒有之一。活動拉滿,連睡覺都覺得在浪費時間。酒店的小哥哥小姐姐們都超級nice,到的那天雨夾雪,凍的瑟瑟發抖,早早就烤了圍爐,不停的投喂供應,早餐是套餐的形式也很好吃,日照金山夜觀星河拍照太美了!參加了荒野獵人,摘回來的標本都好喜歡,一個根本不夠。誇不下去了自己去體驗吧,一定不會後悔的!
Översätt
6/18
Svar från boendet: 親愛的石洛克家人,謝謝您熱情洋溢的點評,歡迎下次再回來解鎖更多的驚喜!我們認為更有價值的旅遊在於深入到本真的當地文化中,經歷差異性的生命體驗和精神更新,石洛克圍繞“探險家”“植物學家”“攝影師”的身份,設計安排了雪山徒步、黑白膠片攝影、植物獵人等體驗活動,希望大家通過體驗之前未體驗過的“探險家”人生,也度過一個不同於傳統的假期。 同時,石洛克的探險家之旅不止於麗江,我們將從玉龍雪山腳下探險家的大本營麗江玉湖村出發,經過夢中的香格里拉,在高原濕地納帕海邊停駐,去往梅里雪山的腹地,最後的凈土雨崩村..... 不論何時石洛克都將在不同的雪山腳下等您回家.....