Pullman Lijiang Resort & Spa

Good service. Good view of the mountain. spacious room. Good food. but the room is tooooooo hot.

This hotel is beautifully nestled in nature, harmonizing seamlessly with its surroundings. Walking along the trails thoughtfully laid out around the property, one can easily feel as though they’ve stepped into a world from the medieval era—or even earlier. It’s a unique experience, and one that will remain a treasured memory. Though some of the indoor facilities show signs of age, which is unfortunate, this too may be seen as part of the hotel’s charm—provided one isn’t overly concerned with modern polish. That said, certain inconveniences do exist. These appear to arise mostly in the "software" aspects of the experience—that is, service and hospitality. 1. The lack of friendliness at the front desk, coupled with poor English communication, was a consistent source of stress throughout the stay. That being said, the daytime staff who assisted with check-out were very kind and professional. 2. I don’t wish to comment on the variety or quality of the breakfast itself. However, one thing must be mentioned: I sincerely hope the staff refrains from sweeping the floors with a broom during breakfast hours. It is extremely uncomfortable—and frankly unpleasant—to watch someone sweeping right next to your table while you are eating. 3. I also hope the staff who first greet guests arriving by car can show a bit more warmth. For example, it is not appropriate for hotel staff to stand with arms crossed and merely nod in greeting when a guest approaches the entrance to catch a taxi. 4. The music selection at the grilled skewer corner is another point of concern. Loud retro dance music or poorly mixed EDM significantly detracts from the peaceful and refined atmosphere of this beautiful hotel, even disturbing the calm that guests come here to enjoy. This has turned into quite a long message. To conclude: our stay in the One-Bedroom Villa was undoubtedly memorable. The leisurely walks, the rare joy of waking up to birdsong, and the serene mornings filled with fresh air and stillness—all of these moments are etched in my memory. I sincerely hope the hotel will take small but meaningful steps to address these shortcomings, so that the truly special qualities it possesses may endure for years to come.

We stayed in Lijiang for 7 days and 6 nights, with the last two nights spent at the Pullman Hotel. In conclusion, it was the most satisfying and heartwarming experience we had during our trip, which is why I felt compelled to leave this review. Unlike other hotels, Pullman shared the manager’s Weixin (WeChat) contact, making communication incredibly easy. The manager, Rita, provided us with everything we needed for our Lijiang trip — from sightseeing spots and local restaurants to arranging a tour guide. She also went above and beyond by helping us with food delivery apps and even offering to ship back clothes we had accidentally left behind at the hotel. Her thoughtful and attentive service made our stay at Pullman truly memorable. The ambiance of the Pullman felt like a cozy extension of Black Dragon Lake itself. We stayed in a private villa, and both the cleanliness and facilities were excellent. While the breakfast selection wasn’t vast, it was well-prepared, thoughtfully arranged, and very delicious. The resort also offered traditional costume experiences and complimentary cocktails, both of which turned out to be fantastic. When we mentioned how delicious the peanuts served with the cocktails were, Rita gifted us an entire basket of them. Thanks to Rita, I genuinely want to return to Lijiang again — and I will definitely stay at the Pullman. If you’re reading this review, don’t hesitate to book it. It’s truly an outstanding resort.