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Verifierade recensioner
Läge och interiör9.6
Bekvämligheter9.5
Service9.6
Renlighet9.6
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Han Poh Lawrence
Riverside Bright Moon Courtyard Room
Bodde på feb. 2025
Familj
12 recension
2.0/10
Publicerades 24 mars 2025
This hotel had not fully disclosed the discrepancies of the reality & what it represented on Trip.com. This is just one of the many poor deliveries. The room we were provided was isolated & is a separate standalone from the hotel's published address. It is difficult to locate our room & we have to walk 380 metres to its main address each morning for breakfast. Our room was poorly prepared & was in a mess & many amenities not working. Location maps given to us were wrong several times. Overall a very bad experience. And a warning to all potential patrons to be careful & to be fully informed. Trip.com needs to take responsibility together with this hotel for this fiasco & refund the money we paid or compensate in dollar value. If Trip com values its corporate reputation, share value & its ESG rating. This experience smacks of attempts of deceptive & misleading conduct by the hotel & the platform abetting each other. Did you conduct due diligence - Trip.com? Trip com has to reply to me in person separately.
Översätt
Svar från boendet: 親愛的國際友人,歡迎入住我們客棧,歡迎對我們客棧做出了相應的意見,中國人還是比較好客的,但是你這種做法是不是有什麼誤解,我們客棧後台描述的非常清楚是獨棟的小院,在你入住客棧前我們工作人員用翻譯軟件告知你不滿意可以隨時取消,可是你照常入住,並沒有什麼意見自從你離店以後,三番五次打電話給攜程總枱要求退US dollar 讓我們覺得你這是惡意評論,中國人奔着友善好客的原則,還是歡迎你有機會入住我們客棧,感受改善後不一樣的體驗。
ursa sipelj
Mountain-View Twin Room
Bodde på mars 2025
Annat
4 recension
6.5/10
Publicerades 28 apr. 2025
The interior of the hotel is quite nice, but the service and hospitality is average/ below average. I wouldn't reccomend this hotel to english speaking traveleres, we didn't feel welcomed at all compared to other places we stayed at during our 3 week travel around china. A nice interior/exterior will never outweigh a smile. I would suggest to look for other place in old town. Also be prepared to drag your luggage along the cobble streets of old town.
Översätt
Svar från boendet: 親愛的國際友人您好,感謝您對我們客棧提出相應的意見,我們工作人員不怎麼會説英語,都是用的翻譯軟件交流可能產生什麼誤解,我們也在不斷提升客棧的服務,感謝您給我們相應的建議,我們儘可能提升自我,讓您下次來感受不一樣接待服務。
Aaron
Peaceful Breeze Double Bed Room
Bodde på dec. 2024
Par
14 recension
10.0/10
Enastående
Publicerades 2 feb. 2025
Lovely homestay hotel right in the centre of Lijiang. The room was comfortable, clean and as described in the listing. Obviously there is no parking in the old town, so you’ll need to park nearby and walk in.
Översätt
Svar från boendet: 親,謝謝您的大力支持和對我們工作的認可!正因為有親這樣的顧客支持,我們才能走的更遠,走的長久!也希望親能一直支持我們,我們也一定會不斷努力,給您帶來更好的入住體驗和服務!期待您的再度光臨!祝您生活愉快!
Sean 肖涵
Near Stream Rain Listening Double Bed Room
Bodde på juni 2023
Familj
36 recension
9.0/10
Utmärkt
Publicerades 13 juli 2023
The room was small but comfortable. a big shower room and bathroom. The hotel is located in the heart of Lijiang Ancient city so is ideal for exploring this area.
Översätt
Svar från boendet: Hello, as for the small room, our backstage has the introduction of the room size and area, including all the facilities and equipment, we provide a variety of rooms for you to choose from, each room size and layout are different, we are very glad that our service can leave a good impression on you, and we also welcome you to stay in our hotel next time. Thank you for your stay experience and our comments, meet is fate, welcome to come again next time!
Dara101
Spring Blossom Seaside Courtyard Double Bed Room
Bodde på juni 2022
Par
26 recension
8.0/10
Mycket bra
Publicerades 15 aug. 2022
This hotel is in the heart of the ancient village. Perfect location for those who want an authentic feel. The guy at the desk helped us to find where to go for Tiger Leaping Gorge and Snow Dragon Mountain. He also helped with getting the cart drivers to take our luggage to and from the main road.
The hotel room is very beautiful however it lacks proper cleaning. The person before us had obviously spilt pink milkshake or something on the table and carpet. When we entered the table had pink stuff stuck in all the crevasses and the carpet was horribly stained. They didn't clean the room properly and on one occasion completely forgot to clean our room. This was frustrating for us as we had been out everyday at 6am. Breakfast is served from 7am so we missed it except for the last day. It was OK.
If they pick up their hygiene, it could be a fabulous place.
Översätt
Svar från boendet: Sir and madam, I'm very sorry that you didn't have a perfect check-in experience. We have received your suggestion. We will certainly improve it. I hope you will have a satisfactory stay experience next time. I look forward to your next visit and wish you and your family a happy life and good health.