Clarance hôtel

This is a lovely hotel that presents as five star but serves like a two star. We experienced repeated frustrations with forgetful staff and cleanliness that was not ideal. Our request for extra pillows was forgotten. Our room had a small balcony which had spider webs all over and bird poop on the glass railing. Despite telling an employee, it was never cleaned. We asked the concierge to recommend a fine restaurant and a day later he had not gotten back to us. We were sweltering in our room and asked for a blanket and sheet instead of the overweight comforter. The maid took the comforter and brought a wool blanket with no sheet nor cover. Even with a request to the front desk staff, we could never get what we needed and went back to the comforter, with A/C turned down low. Turn down service was a total joke. They could not have spent more than 3 minutes. All they did was close drapes and turn down the corners of our comforter. They did not remove dirty teacups and used tea bags. Our shower towels remained draped on the tub where we dropped them. They did nothing! A motion activated stairway light in our two story suite got stuck on all night, disturbing our sleep, and required a maintenance man to turn off the next day. This place is lovely but they just don't have it together.

We had a short two-day trip to Lille. A nice stroll to the main city square from this hotel is only about 10 mins. You are surrounded by eateries and shops. Check in was smooth with excellent service. However, I would ask for a room that does not face rue de la Barre because it was too noisy at night. Someone had a party that went on till 230 am with people sitting on the street right under our room and loud music. We called reception and explained and she was nice enough to give us access to another room that was away from the noise (a much smaller room) as a temporary solution. And by the way we were told the hotel can't complain even if it is noisy at 2 am. But know that giving us a spare room to sleep will not be possible if the hotel is full. Finally, not all rooms have air conditioning and we had a heat wave and the room was unbearably hot, even at night. And this was part of the reason why it was so noisy because the room was so hot you had to leave the windows open. This obviously will not be a problem in the winter or cooler months but the noise issue still needs to be addressed. We didn't not eat at the hotel because we were so tired from the night before.

We stayed at the Clarance for one night on the way to a short break in Belgium. The hotel is lovely and our room was excellent. The hotel is situated in the heart of Lille so it is easy to reach any venue in the city. We stayed on a Sunday night and the restaurant was closed which was a shame. We came down just after 7am for breakfast - the breakfast itself was very good, but some of the items had not been put out when we arrived which was a little disappointing. Overall a great stay - we will aim to stay again on a day when the restaurant is available :)

Excellent staff, wonderfuul restaurant. Room was regularly hot and humid, curiously, although a simple opening of the windows remedied this. There was also an air conditioning unit that was made available, but which we did not use. Location is wonderful, beautiful buuilding that was decorated with taste.

The Clarance hotel is a lovely little gem in the city of Lille. The staff is friendly, the restaurant is good and the location is perfect, right in the center of town.

Fine hotel, with fine staff and good cuisine. Beautiful hotel, close to the city center. Hotel has a nice bar. Fine bed, slept great.