Hotel Alexander

Cut my foot open on broken shower drain. Manager was always unavailable and didn't refund our stay. Very unhappy horrible experience at this place

location amazing, very hot due to the air trapped in by mountains. Staff very helpful especially Giuseppe in the bar. Look after the staff and they will look after you. Giuseppe makes the best cocktails I have tasted and I am sure the acholic ones are just as tasty. Rooms are cleaned daily and the food value for money, breakfast is plentiful with wide variety of items. Will arrange to go back.

This is a lovely hotel cleaned every day the food was nice and friendly staff, I was disappointed there is no kettle to make tea/ coffee the shower unit is just free standing just after the lobby area I thought this was a bit odd.. the location is great a short walk to the beautiful town and nice shops….

Stayed for 7 nights in May 25, found the hotel to be excellent. Had a lovely room with balcony, room was cleaned every day of our stay. Restaurant and bar staff very friendly and helpful, special thanks to Guiseppe who looked after us every evening. Would have no problem recommending this hotel. Perfect location, would definitely stay again.

Room 216, a bit dated, but comfortable, Food very poor and never hot. Dining room tables too close infact we were with the travel company, travel department, who kept all the group in one part of the dining room and it got very very noisy as people were sitting at long tables and having to shout to each other, rather than in smaller groups at smaller tables. The dining room staff were rushed off their feet, and sometimes had to wait a long time for food. Would I return to this hotel, definitely NOT.

I am not adding any positives as they were few. In my own opinion and experience of this hotel. This is the worst treatment I have ever had at any hotel I have stayed in and there has been many world wide. On arrival for our 7 night stay to be told we are only booked for 6 nights, although I had written confirmation that I was infact booked for 7 nights. Reception totally uninterested in this and just responded take it up with your agent also answering phone when we were discussing this, we also checked next day with another receptionist she was also uninterested and was extremely rude to my wife basically chucking us out in the street for our last day/night. Customer service and personality training needed I think. Never even recognised once passing through reception unlike all other hotels I have been to. More worring trip hazards all over the place witnessed aftermath of another guest falling over and pulling displaystand over could have been bad, going to and coming from room you have to walk through dining room which is terrible. We only had breakfast and it was horrible. In my opinion hotel has a lot of safety issues including the smoke detector in our room was capped and taped off making it inoperable not sure of regulations in Italy but in UK this is illegal. We arranged another hotel for last day/night, they were extremely helpful and professional when dealing with us restoring a bit of faith to return to lake Garda but definitely not the Alaxander Hotel.