Home2 Suites by Hilton Lincolnshire Chicago

晚上21:30到店，店員居然告知房間超售，沒房間了！儘管當值酒店前台已盡力協調，但考慮到三天前就已經通過攜程全額付款預訂，所以這家Home2的管理及這種非人性化的服務顯然是無法令人接受的…期間致電攜程溝通，攜程客服冰冰響應迅速、協調高效，點贊！👍

Overall- Great hotel! I would highly recommend and the STAFF IS SO NICE and FRIENDLY AND HELPFUL. Reason for visit was my son graduated from Navy Boot Camp at Great Lakes. There were 4 of us in one room and 2 and a dog in the other. First the bad then the good. Honestly there wasn't much bad, but a few things. First, the room. Honestly it was great, clean large and mostly well lit. The kitchen is just a microwave, and fridge, no burners or oven, so it's not actually a full kitchen. They have induction burners, but they only have one small frying pan that comes with it and you can't use regular pots and pans on it. I had to go buy a hotplate as my son requested dinner when we visited. The bathroom is probably my biggest issue. One, the light is not that great for make up or much THERE IS NO FAN, bad idea in a small room. THE DOOR IS AWFUL...they put a barn door on a bathroom, it literally didn't shut all the way and was stupidly heavy. Water pressure is meh. It was clean at least. Other than that the room had a lack of chairs (the room for two had 2 tables and multiple chairs, we had ONE chair for 4 people and one 1/2 table. it is not a saline pool as advertised, chlorine was strong and the water was WAY too cold for an indoor pool. Couldn't use it. not cool. BUT there was a nice patio area with grills for use, that was nice and made up a little for the lack of a stove or oven (fortunately it wasn't cold, if it was we would've been screwed) The included breakfast was okay. They aren't prepared for mass amounts of people trying to obtain food at once (we are on a strict and very early time schedule for the military) and they ran out and I did not have time to stop anywhere or wait for them to refill. LACK of low carb options....as in, they had yogurt and hard boiled eggs in a vat of water. ALL the hot breakfast was in the form of a sandwich or a pre made egg and potato bow. A buffet style would be better, healthier and require less maintenance and allow for filling it as needed. That being said...it was ok. OVERALL....the hotel is clean, well maintained, with an awesome staff. Would recommend but PLEASE do something about those bathroom doors!

Can't say enough good things about this hotel. Clean rooms, friendly staff. Good continental breakfast options this place has it all and it also is very reasonable. Anton the GM was super helpful in getting us set up for success and he was very accommodating as well as his wonderful staff. We will be back again. A+++++.

Stayed at the Home2 Suites for a long weekend to visit family. The hotel served as a great base of operations for all of our activities. The hotel is relatively new and clean. We had a room on the 3rd floor that was perfect size for our family of 4. The little kitchenette and couch were also quite useful to spread out a little, especially in the morning and before bedtime. My only complaint is about the complementary breakfast (sounds weird to complain about a free meal!). There was never enough food put out and by the time we made it downstairs for coffee, there was almost nothing left. Whether this was because there wasn't much food, or there were youth sports team also staying in the hotel (who were very good and quite), I have no idea. We just would have liked to have some choices for food with the coffee.

This hotel is far and away the best I've stayed at. Not just the amenities, but also the staff. I have a medical condition that flared up severely my first night at the hotel, and the manager Anton, who is an absolute saint, and his team acted quickly and literally saved my life. Whether it's business or personal travel, I cannot recommend this hotel highly enough. No matter what happens, they will go above and beyond to make sure you are happy, healthy, and always welcome, whatever the circumstances.

The hotel was excellent. It was very clean as well as spacious rooms and comfortable beds. The staff was very friendly and were always welcoming and assisted with anything we needed promptly and with a smile.. Breakfast was great every morning. Will definitely be going back! Highly recommend!