Hainan Sangem Moon Hotel 

I usually don’t write reviews, but the exceptional service at Sangem Moon Hotel truly deserves one. From the moment I arrived, I was impressed by the warmth and professionalism of every single staff member. Their friendliness and genuine care make you feel right at home. The hotel itself is immaculate, with spotless rooms and a cozy, welcoming atmosphere. However, what truly sets this hotel apart is the outstanding service. A special mention to my butler, Chase, who went above and beyond to ensure my stay was perfect. Whether it was recommending places to visit or attending to every little detail in my room, he handled everything with professionalism and care. There was nothing he couldn’t do! I’d also like to thank Mori, the reception duty manager, for her excellent service. She speaks great English and took such good care of us, making everything smooth and effortless. Another person I’d like to praise is 符阿姨 from housekeeping. She cleaned my room so thoroughly—you can tell she takes her job seriously. She mopped the floor, made everything perfectly organised, and ensured the room was spotless every single day. I also have to commend the hotel management for training their staff so well. The level of professionalism and dedication from every team member is truly impressive. I know people sometimes get tired of overly positive reviews that sound too good to be true, but this is a real review from a real guest. The service here is genuinely exceptional, and you can feel the sincerity in how they treat their guests. Highly recommended!

Vivo手機直拍～ 距離終點還有三小時車程才找到的酒店 一個長在我審美上的完美酒店 配套有草地、有泳池、有水上樂園、有遊戲樂園、有沙灘，完全適合帶孩子來玩 真的不枉費我們自駕車2天（4小時➕2小時船程➕3小時車程）700 多公里過來玩 酒店配套有服務管家Lexie的服務非常好！我拿到第一次房間覺得樓層有點矮，立刻跟她反映，在酒店有房的前提下，她短短時間內就更換好新的房卡上來帶我們去新房間。微信上有問必答，非常不錯👍

管家Lexie服務很好，細心周到，房間的樓層看到窗外的景色特別特別美，房間的面積很大，酒店親子環境很好，親子活動很豐富，小孩可以玩個夠，酒店的早餐是在G層是自助式，想吃什麼就取什麼特方便，由於帶小孩比較多管家給房間的床都安排了床圍，很穩重，讓人很放心，每天都提醒著兒童活動，跟管家Lexie聊天的過程發現酒店的表情包特別可愛[呲牙]，整體下來服務態度非常好，貼心又細節，酒店很新，很乾凈，餐飲好吃，滿意滿意。