Arcadia Resort Hainan

Rooms are nice and big, I had a nice view out the window. Staff is friendly and nice and when I asked for more water from the cleaning staff and they remembered giving me more water every day. I got a package with a free photographer session and the pictures came out amazing.

We checked out 2 nights early because we were very unsatisfied despite knowing we would received no refund. On checkout, the staff were reluctant to assist and help us. We got a staff’s wechat who often assisted us during the stay. The check in took unnecessarily long and staff didn’t tell us the WiFi code, didn’t say that most of the restaurants were closed, and didn’t say which hours the restaurant was open. The room was not clean upon check in and telephone to call reception didn’t work. The breakfast was really terrible (except the coffee when the machine was working), fruit over ripe, bugs crawling around by the food, the restaurant food is horribly overpriced, a lot of meals on the menu were unavailable, and over the Chinese New Year period there were hardly any stores to order through *******. We got stuck inside the elevator twice for a few minutes until it started moving again. The emergency stairwells are covered in mold and maintenance items making it dangerous if there was ever a need to use the stairs in an emergency. The hotel is old and while the gardens are well kept, only 1 of the 3 pools were open. You can’t sit on the grassy areas as there are biting ants everywhere. You can’t sit in the forest because the grass is covered in spiky seed pods. You can’t sit by the pool because there are only 3 deck chairs. Very limited outdoor sitting spaces. Hot water was sporadic and the shape of the bath was not functional unless you lay down completely. The room was not serviced daily, and we had to ask repeatedly for 3 towels despite staying in a “family room” that comes standard with an extra bed for three people. The way the hotel is shaped means that everyone looks into each other’s rooms from the balcony unless you are right on the very corner. The beach was completely covered in garbage and litter, lots of firework boxes washing into the sea. Beach unsafe to walk barefoot because of broken glass. The walk ways are not very convenient if you have a child in a stroller as they are broken. Very very misleading advertising and misleading representation on this app. I would not recommend staying here at all. In terms of location the sea is too rough and full of rocks to swim and there is no way you could do any water sports.

入住體驗非常好，前台工作人員管家式服務細緻周到，有需要都能及時反應。房間寬敞、乾淨整潔、設備齊全，細節到位（比如小花灑和頂部大花灑是自動切換的）是這個星級到位表現。2公里的酒店海灘沙灘細膩海水也清澈👍。早餐中式西式都有，主輔食、水果蔬菜、飲品，搭配豐富。我得強調一下這是淡季，所以更要給這次入住體驗點贊👍，希望在旺季時候能開放更多公共設施，以後再來陵水還會選擇阿卡，給前台服務人員👍。

首先，酒店的外部環境很不錯，擁有一片無人打擾的沙灘，房間內部設施齊全，房間面積大，有浴缸，方便孩子玩耍。可惜酒店沒有免費的洗衣房，洗衣服很貴，這一點很不方便。其次，管家服務比之前的酒店來説，差一些，回覆不是很及時，由於是淡季前往，酒店的員工見不到幾個，午餐和晚餐也閉餐了。酒店位置比較偏僻，附近出行必備車輛，私家車駕車來會好一些。但是酒店內沒有充電樁，須得去附近五百米的地方充電，這一點對於電車不太友好。希望貴酒店在淡季服務上再上心一些。

性價比很高。衹能説酒店不嫌棄我窮我也不能嫌棄什麼。 有管家服務提前加微信，提前説了，安排了相鄰的房間，到了就辦入住了。前台業務不太熟悉，一開始辦入住，兩間房間衹給我開了一間。 優點：房間很大，室外游泳池也很大，分深淺不同區域，電打氣筒可以免費打游泳圈。租游泳圈的話20元還是30元一次。房間裏有個鞦韆很有特色。陽台很大，配有上有晾衣服的架子。房間裏也有晾衣繩。可以提供小童洗漱用品和一次性拖鞋。我住的房間可以早上看日出，晚上看星星。看海的話大概得6樓，這邊樹遮住了。管家很好，我摔跤以後主動關心是否要雲南白葯噴霧劑。 缺點：的確有一股發黴的味道，後來發現阿姨還沒天拖地，更加不幹了，洗澡水忽冷忽熱。酒店的晚飯不好吃還貴，第二天好像還沒了衹能點外賣。 外賣不是很多有家福安老爸茶不錯，外賣放在大堂外面桌子上。 周圍分界洲島好玩推薦，猴島一般性可去可不去。

服務簡直無可挑剔！在管家郭星大哥的照顧下規劃行程。細節之處盡顯用心，太暖心了！全程關懷備至，賓至如歸的感覺！為小郭服務瘋狂打call！工作人員有求必應。連小需求都能滿足，體驗感直接拉滿！返程時管家貼心的給到很好的攻略！最後大家坐船回廣東的，當天任一時間可以上任一船，有票就能上！不用擔心晚點或者提前到。新海港至徐聞港