Arcadia Resort Hainan recensioner

Nice place. Receptionist was very helpful. Clean room, easy to access beach nearby. Buffet was average. Breads were not fresh. Meat were smelly. I couldn't enjoy breakfast much.

Rooms are nice and big, I had a nice view out the window. Staff is friendly and nice and when I asked for more water from the cleaning staff and they remembered giving me more water every day. I got a package with a free photographer session and the pictures came out amazing.

We checked out 2 nights early because we were very unsatisfied despite knowing we would received no refund. On checkout, the staff were reluctant to assist and help us. We got a staff’s wechat who often assisted us during the stay. The check in took unnecessarily long and staff didn’t tell us the WiFi code, didn’t say that most of the restaurants were closed, and didn’t say which hours the restaurant was open. The room was not clean upon check in and telephone to call reception didn’t work. The breakfast was really terrible (except the coffee when the machine was working), fruit over ripe, bugs crawling around by the food, the restaurant food is horribly overpriced, a lot of meals on the menu were unavailable, and over the Chinese New Year period there were hardly any stores to order through *******. We got stuck inside the elevator twice for a few minutes until it started moving again. The emergency stairwells are covered in mold and maintenance items making it dangerous if there was ever a need to use the stairs in an emergency. The hotel is old and while the gardens are well kept, only 1 of the 3 pools were open. You can’t sit on the grassy areas as there are biting ants everywhere. You can’t sit in the forest because the grass is covered in spiky seed pods. You can’t sit by the pool because there are only 3 deck chairs. Very limited outdoor sitting spaces. Hot water was sporadic and the shape of the bath was not functional unless you lay down completely. The room was not serviced daily, and we had to ask repeatedly for 3 towels despite staying in a “family room” that comes standard with an extra bed for three people. The way the hotel is shaped means that everyone looks into each other’s rooms from the balcony unless you are right on the very corner. The beach was completely covered in garbage and litter, lots of firework boxes washing into the sea. Beach unsafe to walk barefoot because of broken glass. The walk ways are not very convenient if you have a child in a stroller as they are broken. Very very misleading advertising and misleading representation on this app. I would not recommend staying here at all. In terms of location the sea is too rough and full of rocks to swim and there is no way you could do any water sports.

Unfortunately our room had a very strong moldy smell and we couldn’t stay. The hotel was fully booked and couldn’t offer us an alternative room.

入住體驗非常好，前台工作人員管家式服務細緻周到，有需要都能及時反應。房間寬敞、乾淨整潔、設備齊全，細節到位（比如小花灑和頂部大花灑是自動切換的）是這個星級到位表現。2公里的酒店海灘沙灘細膩海水也清澈👍。早餐中式西式都有，主輔食、水果蔬菜、飲品，搭配豐富。我得強調一下這是淡季，所以更要給這次入住體驗點贊👍，希望在旺季時候能開放更多公共設施，以後再來陵水還會選擇阿卡，給前台服務人員👍。

酒店很舊，設施也很舊，一進去就一股陳舊的味道，電梯經常壞，房間裏的洗手池還發現蟲*，大熱天的電梯也沒空調，沙灘很破敗，根本沒有人維護，很臟，根本玩不了，沙灘邊的帳篷也破破爛爛的，反正到處都是破敗的模樣，連五一這種大假期也不維護一下，更不敢想日常會多差，體驗感很差，便宜那幾百塊真的沒必要。

到達酒店之後，房間還沒有乾淨。多虧了Daisy靈活的協調了房間為我辦理入住，並且贈送了水果表示歉意！她的服務態度和專業真的很不錯。站着客人到角度解決問題，住店期間有問題在微信上也及時回覆。酒店風景不錯。

1. 房間有蟑螂，被噁心到了。有很多蚊蟲，不做消殺就算了，真的太垃圾了！！！ 2. 前台電話打不通，一直佔線。服務真的差勁得不行。 3. 車位非常少！香水灣本來就很偏，都是自駕，但這個酒店卻沒有足夠的停車位承載，體驗感極差。 4. 電梯很少，要等很久很慢。體驗感極差+1。 5. 空調不好使，換了一個房間空調勉強能用。這個酒店很潮，必須要24h開着空調，但是空調總被關，或者自動關閉。 6. 我們定了兩個房間，不相鄰不同層也就算了，還是兩棟樓。體驗感很差。 7. 這附近的海一般，也沒什麼吃的，如果一定要來陵水，不如住在清水灣。這個酒店更是要避雷。

酒店太差了，衞生到設備到人員。 設施：裝修老舊，到處都是破損，房間門是壞的，窗簾是破洞的，到處都是發黴的地方，門旁邊的縫沒有打膠，用衞生紙塞住的 衞生：在水杯託盤裡發現蟑螂，用開水燙死後，保潔打掃衞生時並沒有清理，第二天還在房間裏 環境：整個酒店一股發黴的味道，後面的海灘也不適合孩子遊玩，毫無度假感 服務：前台人員辦理入住不熟練，收不收按金，房間幾張房卡，什麼房型都不清楚

本次入住非常滿意哈，免費給升級了家庭房，酒店有游泳池，離海邊很近，還有免費旅拍，房間很大，很乾凈，酒店可以點外賣，一切太滿意了，管家Daisy服務好，給提供各種意見。本次出行真的很滿意，下次來陵水還要阿爾卡迪亞酒店啊

點贊前台管家阿曼曼👍🏻 辦理入住的時候阿曼曼主動幫忙升級了房間，給了家庭海景房，房間很大，陽台景色不錯，可以看到海以及分界洲島。在酒店的這幾天，阿曼曼也提供了很多實用的訊息和幫助，以及最後一天小朋友忘記了玩具在客房，阿曼曼及時跟進，並幫忙安排寄回服務！ 酒店離海邊很近，幾分鐘就可以走到沙灘。酒店不遠處有電瓶車租借，掃碼就能用，對於出門買個水果飲料啥的很方便。 陵水相對遊客少一些，可能住店的人也有限，所以酒店的泳池衹開放了一個，小童淺水區在拐角，水面漂浮物多，所以沒讓孩子下水。 這個酒店適合租車玩，開車到分界洲島大概十分鐘。

算性價比酒店吧 ，設備稍微有點點維護不夠。 到酒店升級房型 可是明明有其他空房，就要開一間才退出來沒打掃的。最後到房間 打電話等了那麼久才給又換了房間 。這操作沒搞懂

非常好 會有酒店管家加微信提供服務 Daisy很熱情也很細緻 酒店客房也很乾凈 每天都有打掃衞生 酒店早餐也很好吃 服務人員態度都很好 環境稍微有點偏 周圍沒什麼吃的 海灘很好看 但是我去的時候風大

衹是住宿，基本沒在酒店玩。酒店有沙灘，但無人管理，房間有發黴的味道，蚊蟲較多，孩子被咬幾個包。大廳就拿到海洋歡樂世界的宣傳單，孩子立馬種草，我們匆忙趕往下一站