Villa Neri Resort and Spa

An exceptional property, friendly staff/the famous Italian hospitality, delicious food/wine, ambience, beautiful rooms and breakfast, it has everything. Dreamy place to lie by the pool with views of Mt Etna. Thanks for a brilliant stay! We’ll be back…

We checked into this hotel for six nights on our honeymoon in Sicily in July 2024. Whilst the general condition of the hotel lobby and bedrooms were okay, the safety of the pool area and the hospitality is the worst I’ve ever experienced. On our first day our 11 year old son who was with us, jumped into the pool and accidentally landed on the step causing a severe cut to his shin. There were no staff around and we were searching the unattended mini bar by the pool in an attempt to find some ice for his leg. Some 7 months later, he still has a sever gash to his shin. At breakfast the chef was nowhere to be seen and the one and only waitress had to go looking for him to make some eggs. The selection and quality of the food was beyond poor. The hotel felt like the Marie Celeste there was one receptionist one waitress and they were doing the job of everybody concerned. Feeling highly unsatisfied with our stay and the service we were receiving, we opted to check out two nights early. The management agreed and verified in an email that they would refund us for one of these nights as a goodwill gesture via bank transfer. I provided my bank details and on return to the UK, I followed up this refund only to be told that they would not be refunding our money and they did not care - completely reigning on the agreement and the trust that we placed in them. I’m now in pursuit of this refund via our credit card company but I urge you to stay away from such a dishonest hotel which has seen better days. You should be ashamed of yourselves.

My wife and I stayed for 3 nights over a weekend at Villa Neri. We had a wonderful time. The front desk staff were all fantastic, helping us out with whatever we needed. They arranged the wine tasting at their vineyard across the road which we both really enjoyed and they can arrange pretty cheap shipping within Europe/Uk which we took advantage of. Most people had a car and that makes sense as the nearest town is 2 miles way and there are no footpaths. We however did a day hike at My Etna where the tour company picked us from hotel one day and a massage and wine tasting on the other so did not need one other that to get to and from the airport. Thoroughly recommend,

Excellent hotel. Lovely setting, fantastic views, exceptionally attentive staff. Food and wine very good. Room was exceptional. The surrounding area is comparatively undiscovered and very attractive with beautiful villages, many excellent wineries and the amazing Mount Etna. Definitely stay longer next time.

It is a beautiful hotel with very friendly and helpful staff. We enjoyed the experience. I advise to rent a car to make it easier to get around. The restaurant has tasty menu and make sure to ask for the limoncello - hands down, the best limoncello I have ever tried. Enjoy.

This hotel is really beautiful. The drive up to the hotel is like driving up to a country house in the Lake District. The hotel grounds are immaculate and very pretty. Etna can be seen from the hotel as well as views of the surrounding hills and countryside. On entry to the hotel it feels very high end, the decor is stunning and the staff on arrival were welcoming and friendly. We definitely got the feeling that nothing was too much trouble during our stay. We were informed that use of the spa throughout our stay was complimentary which was a nice touch. Upon arrival we were asked if we wanted to make a reservation in the restaurant to which we agreed, however after seeing what was on offer we quickly changed our minds. There are two tasting menus available 120-150 euro per person. None of the food listed appealed to us and there was no way we were prepared to pay that price every night. Luckily we had hired a car which was much needed whilst staying at villa Neri. Sadly there is very little available in the surrounding area so in order to find nice places to eat you have to be prepared to travel. Normally this would not be an issue however it is a long way down the mountain every evening around hair pin bends and no street lighting!!! It was such a shame that the hotel didn’t offer a half board option or even a menu offering steaks or fish. We did actually eat in the restaurant on the last night as we just couldn’t face driving yet again. There was an option to choose dishes off the tasting menu separately. I chose a spaghetti dish which I was disappointed in as it was very expensive and very small. On the positive side the wine was lovely and the service amazing. The breakfast at the hotel was one of the best hotel breakfasts we have had. There was nothing that wasn’t available, everything you could possibly want was on offer and to a very high standard! The juice was so good as was the carrot cake!!! Our room was very spacious, the bed very comfortable and the cleanliness was of a very high standard. We had a couple of treatments in the spa during our stay, the price was reasonable for a spa but the facial I had was a little disappointing. All in all we enjoyed staying at Villa Nerri however we would not return due to the remote location and more importantly the lack of food options in the restaurant in the evenings. We would have loved to have eaten in the restaurant every night if only there had been some more affordable options. Thank you to all staff at the hotel who were all very welcoming and professional. If absolute peace, tranquility and luxury is what you are after then this could be the place for you but car hire is a must!!