Huasheng Jiangquancheng Hotel

Booked 2 rooms, 1 family theme and 1 regular. Asked them which is family themed, they said room A. Ended up room B is family theme. Reach back to the room and realised that we are staying for 3 nights, the room card holder stated 1 night. Went back down to check. Human error. Went back up to room only to realised that 1 card was not working. Toilet's wall was not cleaned, the remains of another guest's double eye lid tape was stuck on the wall till the end of my trip. Room was big, but only the aircon at the living room is working, the one facing the bed is not. Asked for a fan. At the times where we indicated Do NOT Disturb, the staff still entered. Our other room did not indicate Do NOT Disturb but staff claimed the light was turned on and thus did not enter to clean room. Utter rubbish. Fruit basket was just left on the tv console, everyday adding one but not clearing or checking the older ones. Ended up with rotten fruits juices all over the console. Tea cup placed in the toilet was not replaced/washed. When we feedback, the staff came in and rinse it with toilet tap water before placing it back on the shelf without sending it for proper cleaning and sanitising. Toilet roll was randomly left around without replacing the emptied roll on the holder. Breakfast was terrible, wide assortment but mostly of low quality. Totally different from our previous trips. To be honest, we stayed here every year since the first day they open. This was the worst stay ever, and we will not be back. The hotel allows smoking in their common toilet (think it's the norm here), smoking even in the main hotel lobby and of course inside the breakfast area.

It was indeed a great stay

每次來臨沂都會選擇華盛江泉城大酒店，無論從環境衞生還是服務上都非得讓人放心。這次尤其想感謝一下酒店，入住前酒店貼心的打電話詢問了到達的時間，因為天氣炎熱會提前給把空調調整到舒適的温度，還貼心詢問了是否有小朋友。從到達酒店的一刻，門口的迎賓細心的幫拿行李，前台工作人員細心的提示各方面全全面麪的。我預訂的是豪華大床房不是小童主題的，沒想到酒店工作人員細心的竟然準備了小童的所有用品，還有小童滑梯，小馬桶，各種小童用品，當推開門的時候我們真是特別感動，小朋友也很驚喜開心。酒店經理也根據天氣提前寫上了近幾天的温度提示温度及有雨。上下電梯的時候也貼心的幫按電梯，幫拿行李。各種小細節做的真的太好了，我這麼挑剔的人都對這次的酒店無可挑剔！衞生也非常非常乾淨，各種細節無死角的乾淨，真心的太滿意了！退房時酒店的經理還細心的詢問我們有什麼意見和建議送我們出酒店，發自內心的想主動的寫一個點評感謝一下酒店，也非常推薦大家來入住江泉城大酒店！