Epic Sana Lisboa Hotel

Epic Sana Lisboa Hotel recensioner

Epic Sana Lisboa Hotel

Av. Eng. Duarte Pacheco 15, Lisbon, Grande Lisboa, 1070-100, PortugalVisa hotellinformation
Epic Sana Lisboa Hotel
Epic Sana Lisboa HotelEpic Sana Lisboa HotelEpic Sana Lisboa Hotel
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Gästrecensioner

4.6/5
Utmärkt
138 recension
Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.6
Service4.5
Renlighet4.6
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Alla recensioner(138)
Positiva recensioner(36)
Recensioner med foton/video(15)
Utsökt frukost(13)
Utmärkt vistelse!(11)
Vänlig ägare(11)
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Utmärkt läge(9)
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Negativa recensioner(2)
Francony Milengo
Deluxe-tvåbäddsrum
Bodde på juli 2024
Par
98 recension
5.0/5
Enastående
Publicerades 17 aug. 2024
Perfect hotel
Översätt
Svar från boendet: Dear Mr. Francony Milengo,Thank you for the preference shown towards EPIC SANA Lisboa Hotel and the willingness to let us know your opinion about our service.We are looking forward to welcome you soon for more EPIC stays.Kind regards,Olivier Mencucci,General Manager.
Kee Yuen
Deluxe-tvåbäddsrum
Bodde på mars 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 4 apr. 2024
Excellent
Översätt
Svar från boendet: Dear Guest, We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards, Olivier Mencucci, General Manager.
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på maj 2024
Res med vänner
5 recension
5.0/5
Enastående
Publicerades 1 juli 2024
Very pleasant stay and nice service, spacious room and the breakfast was nice too.
Översätt
Svar från boendet: Dear guest,We would like to thank you for choosing our EPIC SANA Lisboa Hotel for your stay.Here at EPIC SANA Lisboa Hotel we are proud to offer the best gastronomic experience that is a combination of our professional team and the best products selection. Thank you for your feedback!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.
Nicholas
Deluxe-tvåbäddsrum
Bodde på mars 2024
Par
3 recension
4.7/5
Otroligt
Publicerades 8 apr. 2024
Loved the room - spacious and the bed was really big. Room was also clean - though the shower screen had some issues and water kept spilling on to the floor. Amenities and facilities were also great - rooftop bar and pool should stay open later than 6pm!
Översätt
Svar från boendet: Dear Mr. Nicholas,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.We are extremely delighted to hear your kind words. It is a pleasure to provide you with our best service in order for you to have the best hospitality experience. We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.
Vivek
Deluxe-dubbelrum
Bodde på mars 2023
Familj
6 recension
5.0/5
Enastående
Publicerades 10 apr. 2023
One of the most customer friendly staff I she experienced in my travels. Nuno from the guest relations team was extremely helpful. From suggesting the best restaurants and always ready to assist in any way possible. The breakfast was lavish. Some of the staff in the restaurant have trouble with English, but Google translate can easily take care of that problem! Room service was prompt and housekeeping exemplary!!
Översätt
Svar från boendet: Dear Mrs. Vivek, We would like to thank you for choosing our EPIC SANA Lisboa Hotel. Thank you very much for your detailed review, we are truly thrilled to know that so many of our colleagues touched your heart in so many different ways. We hope to see you again for more EPIC stays. Best Regards, Olivier Mencucci,General Manager.
Wong
Deluxe-dubbelrum
Bodde på jan. 2024
Familj
3 recension
5.0/5
Enastående
Publicerades 15 feb. 2024
Breakfast is very nice.
Översätt
Svar från boendet: Dear Mr. Wong,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you for the positive feedback regarding the breakfast, we hope we can provide you with more delicious options next time! Best Regards,Olivier Mencucci,General Manager.
Gästanvändare
Deluxe-dubbelrum
Bodde på apr. 2023
Res med vänner
10 recension
2.0/5
Publicerades 24 juli 2023
Disappointing
Översätt
Svar från boendet: Dear Guest,On behalf of the entire team of EPIC SANA Lisboa, thank you for take the time to share with us the comments on your recent stay. We were saddened to read that your last stay was not as enjoyable as you expect. In the first instance, please accept our sincere apologies for the disappointment caused.If you are available, and of course, willing to share more information with us personally, please do send us an email, so we can contact you immediately. We would be pleased to welcome you back in a near future in EPIC SANA Lisboa, so that you can experience a stay that matches our usual high standards.We remain at your disposal for any further request or information.Kind regards, Olivier Mencucci General Manager.
Gästanvändare
Deluxerum
Bodde på sep. 2024
Affärsresenärer
2 recension
4.3/5
Mycket bra
Publicerades 16 okt. 2024
早餐非常棒，迄今為止住過有着最豐盛早餐的歐美酒店。地理位置離國王大道不遠，基本上步行可以到達多處景點，打車也是非常便宜，沒必要自駕。
Översätt
Svar från boendet: Dear Guest,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you for the positive feedback regarding the breakfast, we hope we can provide you with more delicious options next time! Best Regards,Olivier Mencucci,General Manager.
Lei Lei
Deluxe-tvåbäddsrum
Bodde på aug. 2024
Res med vänner
2 recension
4.7/5
Otroligt
Publicerades 26 sep. 2024
酒店很新，房間大且舒適，早餐超出預期的好！酒店离老城区有一定距离，不能步行到达，但附近有公园和百货公司，也可以给旅客帶来不同的体验！
Översätt
Svar från boendet: Dear Lei Lei,We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,Olivier Mencucci,General Manager.
Diannaoxiong
Deluxe-tvåbäddsrum
Bodde på juni 2024
Familj
19 recension
5.0/5
Enastående
Publicerades 4 aug. 2024
酒店乾淨整潔，很新，出門左轉有個商場，商場樓下有超市，從酒店走步行八分鐘，不是老城區，但是還不錯！前台態度很好，有個帥哥叫Nuno，笑容燦爛還很熱情，離開酒店check out是七點的飛機，四點多凌晨出發，詢問前台能不能帶一點早餐走，非常痛快的答應了，一行人六個，給了六個早餐盒子，很大，三明治兩個，果汁，礦泉水，香蕉，咖啡，一人一大盒，我們都快拿不了了，太實在了，太有愛了，我們早餐，中餐都是吃的這個，非常感謝🙏
Översätt
Svar från boendet: Dear guest Diannaoxiong,We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,Olivier Mencucci,General Manager.
여행하는 로비니
Deluxe-tvåbäddsrum
Bodde på juli 2024
Res med vänner
33 recension
4.7/5
Otroligt
Publicerades 12 aug. 2024
리스본에서 거의 가장 비싼 호텔이지만 충분히 가치가 있아요 바다가 보이는 수영장은 정말 어느 호탤보다 좋았고 시내서 멀지만 다 커버됩니다
Översätt
Svar från boendet: Dear 여행하는 로비니,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.You are perfectly right, the view through the city is splendid. We hope to see you on your next visit!Best Regards, Olivier Mencucci,General Manager.
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på juni 2024
Par
20 recension
4.0/5
Mycket bra
Publicerades 8 juli 2024
挺好的, 我們在這裏住了四宿, 沒想到里斯本這麼好玩，很多景點，很多好吃的東西，hop on hop off一共五條線路，酒店spa價格表如圖
Översätt
Svar från boendet: Dear Guest,We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,Olivier Mencucci,General Manager.
Anonym användare
Deluxerum
Bodde på sep. 2024
Ensamresenärer
1 recension
4.1/5
Mycket bra
Publicerades 16 okt. 2024
房間比較老，床頭沒有插座！室內是地毯，一進去就發現了個小蟲，每天都保潔不錯，但是整體來説，這個酒店不值得這個價格，並且給前台工作人員打電話修音響，等了很久很久都沒人來。酒店地理位置挺好 周圍也很安全。
Översätt
Svar från boendet: Dear guest,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you for the suggestion. It is through guest feedback such as yours that we can continue to enhance and improve upon our experience for all of our guests. We hope to see you soon. Best Regards, Olivier Mencucci,General Manager.
Gästanvändare
Deluxe-dubbelrum
Bodde på sep. 2024
Res med vänner
12 recension
2.0/5
Publicerades 14 okt. 2024
房間一般，最差的點是，洗手間沒有門，直接面對走道，我問是否有門的，前台回覆，都是統一模式，其實在晚上我再找另外一個值班經理時，她告訴我有另外種房型有門，答應第二天為我換。而且有一面是面對路，晚上的摩託車聲音震耳欲聾，到半夜12點才聲音少點，非常折騰。 早餐品種多，不錯。工作人員不會英文。
Översätt
Svar från boendet: Dear Guest, We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were saddened to read that your experience with us was not enjoyable as you expected. We can guarantee you that we always put an extra effort to provide our guest with high service standards and a good experience. We do appreciate your review and, for that reason, we already shared your words with our team in order to improve our service. We would be pleased to welcome you back in the future and have the opportunity to provide you with a pleasant experience. Kind regards,Olivier Mencucci,General Manager.
2026552293
Deluxe-dubbelrum
Bodde på aug. 2024
Affärsresenärer
100 recension
3.7/5
Publicerades 11 sep. 2024
如果不是集體活動肯定不會訂這裏，提前兩個月訂跟提前一個月訂貴80歐，雖然攜程退了差價但是這種酒店隨意浮動不符合高端酒店做法，應該越早訂越便宜才對，另多一個人入住，還要多收30歐一天服務費。攜程的體現到店交的城市税也不對，收的都是雙倍，一人晚四歐。
Översätt
Svar från boendet: Dear guest,We were saddened to read that your last stay was not as enjoyable as you expect. In the first instance, please accept our sincere apologies for the disappointment caused.Since these reports aren´t common at all and do not match our service standards we would like to know if you had the opportunity to talk with someone of our team for help you and improve in a real time your experience.In any case we will share your comments with the hole team and have will most definitely embark upon a process of quality improvement and in-house training, which will limit similar future failures. We would be pleased to welcome you back in a near future in EPIC SANA Lisboa, so that you can experience a stay that matches our usual high standards.We remain at your disposal for any further request or information.Kind regards, Olivier Mencucci,General Manager.