Torel Palace Lisbon

山上風景無敵，服務熱情，地址位置優越。

酒店非常好

I hate writing negative reviews, but in this case, I feel compelled to do so after numerous unsuccessful attempts to resolve this directly with the hotel. I originally booked my stay at Torel Palace Lisbon through *******, but when I arrived, the hotel claimed they had no record of my reservation. With no support from the staff, I was forced to book again—this time directly with the hotel had a much higher rate than Expedia—and chose a refundable rate. Unfortunately, the experience only got worse. When I checked in, the elevator was broken, which was never mentioned in advance. My wife just had surgery on her back so walk in the stairs is difficult My room was noticeably smaller than described, and certainly did not reflect the photos on the website. The staff showed little concern for the issues I raised. I chose to check out a day early due to the poor conditions, but despite booking a refundable rate directly through the hotel, Torel Palace refused to refund the second night. I followed up multiple times, but they offered no flexibility or resolution. I travel monthly to Europe and have stayed at many hotels—this was by far the worst experience out of my 12 trips this past year. Between the lack of accountability, misleading room descriptions, and unresponsive service, I cannot recommend

Beautiful hotel situated on top of the city right beside the Lavra Funicular giving direct access to the theatre district; the Metro; and all the sights and sounds of the city within a few minutes walk. The staff are all incredible - totally discrete, professional and personal service from the Concierge, to the serving staff and the cleaners (hotel is utterly spotlessly clean!) - call out for Sonia in the breakfast room who was just lovley; to DiDi in the bar who makes the meanest spicy margaritas! Our 6 year old son Abel (and his 'companion' Mr Bear) was treated with such respect, care and attention - cannot fault any aspect of our stay!

I can't say enough about this property. The staff's manners are immaculate. Everyone is professional yet kind, warm, and accommodating. We received a room upgrade, which was fabulous. Both of our rooms were beautifully appointed and easily were the nicest I've ever stayed in. The bar, restaurant, and outside lounging areas were charming, comfortable, and lovely. We had an amazing stay here.

This is a beautiful, hidden, special property that is only a funicular ride away from the hustle and bustle of Avenida de Libertade. Loved the hotel! Stayed in a 2 Bedroom Apartment with my wife and two adult daughters. Spacious, clean, well appointed. Would highly recommend this property and hope to return some day!!!