Hotel Lisboa

The front desk of this hotel is very small, similar to that of a three-star hotel. The attitude of the front desk staff was quite indifferent, and we didn't feel any warmth at all. It seemed as if our arrival had added to their workload. They assigned us a room for disabled guests on the first floor and told us the hotel was fully booked, but that we could possibly change rooms the next day depending on availability. Perhaps they felt guilty, knowing that the room they gave us wasn't great. The most uncomfortable part was that the bed was small, and the mattress was of poor quality, making it hard to sleep well. The cups didn't seem very clean either, and the worst part was that the two thin blankets directly caused us to catch a cold. Additionally, the air conditioning in the room didn't work well. The bathroom in the disabled room was not designed with a wet-dry separation, so the entire bathroom got wet when the shower was turned on. Moreover, there were no anti-slip measures at all! It was terrible, and we definitely won't be coming back! （Photos are he normal room on the next day).

Hotel Lisboa knows what it means to provide an exceptional experience. The room was located on the top floor and had a huge terrace with two sunbeds and chair and table. You could enjoy the view of Lisbon. The room is perfectly equipped with a coffee machine, TV, sofa, chairs, safety locker, huge wardrobe, hairdryer, tub and excellent quality of cosmetics. Breakfast is mixed Portuguese and international, each day different things so you don't get annoyed. Delicious. The staff is super kind and available. I'm sure I'll be back there and recommend this place to my friends.

The location’s nice. The room’s clean. The staffs are helpful and prompt to serve when requested anything. By the way, we booked the room with 2 single beds with Trip.Com but the hotel got our booking as 1 double bed - it became uncomfortable by the error of Trip.Com as the hotel was fully booked and wasted time and money to contact Trip.Com for solving this problem. Anyway, Trip.Com assistant “Evan” managed to refund money for extra bed into my account at the end. It’s my first time for bad experience with Trip.Com on hotel booking issues. But nothing to complain about The Hotel Lisboa.