Lisbon Arsenal Suites

The location was good and the people at the reception were lovely. But, I would say those are really the only positives. First of all, I wouldn’t recommend booking though this site, as it claims to offer the option to pay on checkin, but charges you before. This happens because this website is a 3rd party, they book a room for you through *******. They will claim it’s just on hold - spoiler alert, it’s not. But I digress. Back to the hotel, the walls are paper thin, I had the pleasure to be awakened by my neighbours doing the devil’s tango as if they were in my room. The toilet also made weird noises non stop, like water filling in, it was quite annoying too. The cleaning ladies were lovely and really thorough with the cleaning and making sure everything is as clean as can be, however the infrastructure is so old that no matter how much cleaning is done, some things need to be changed (sink full of scratches, toilet full of scratches and with old rust stains in bottom, towels smelling funky sometimes, shower without a detachable handle, no place to put your shower gel, even though there were holes where some sort of holder should be). Long story short, the hotel really needs some renovation because it is called “suites” but feels a lot like my college dorm. Another rather shocking thing for me was that the shower gel/shampoo bottles were refilled, not swapped, which for me feels super unhygienic, specially since they were very tiny bottles (10-15ml). Also, not all outlets were functional, which is rather annoying in 2023. And last, but not least, 25€ per person for an airport transfer? Am I taking a limo? An Uber is 15€ tops in total. In summary, lovely service but the rooms need some TLC. I would book again if the price was as good as this time since the location is really great, but I wouldn’t splurge on it.

中規中矩，達不到四星標準。最大問題是隔音不好，街道晚上有點吵，相鄰房間隔音也不行。 位置離老城區景點不遠，但打車有時候門口沒法停，樓下就有幾個紀念品商店。 衞生條件還行，設施夠用，房間大小在歐洲屬於正常大小。前台登記處很狹窄，服務態度一般。

Good place for a short stay Pluses: location( the best possible, minutes to historical center and not far from Alfama); nice (but smallish) room; clean; good value. Minus: noise from rue Arsenal all night; breakfast room was closed. All in all: good place for a short stay.

There was absolutely no air conditioning in the hotel. We kept going downstairs to advise the front desk and they kept saying that they would reset the unit. They reset several times and still it was extremely hot. At one moment, we went downstairs again and told them that we wanted a refund since there was no AC and All the front desk receptionist said was that he could give us a mini fan very very disappointing. I looked for other hotels to just check out and leave, but there were none available. The Shower unit was also broken. It sprayed water all over the place. We could not open the cabinet underneath the sink in the bathroom. Everything was bad.

Good area if you want to walk to Praca de Commercio and other dining areas. Small room only but the view is great. The staff are friendly.

The location is excellent, the only thing was the noise from the street and the pillows. The staff is 10 out of 10.