Lisbon Serviced Apartments - Santos recensioner

Perfect location to explore the city. Check in was easy and done online prior to arrival. Very clean and spacious with kitchen, dishwasher and washing machine

Look the bed sheets was dirty the floor was dirty, the check in machine was not working we waited 30min for some one to come and help us check in after they came we was taken elsewhere for check in .

Exactly as advertised, fully furnished apartment! Hard to beat for price at this location.

My family and I fell disgusting for Santos B’room and it is not clean enough

The location of the apartment was perfect. There were many restaurants and bars nearby. You can easilily walk to the many points of interest. The apartment was nice, clean and well equipped. However, the check-in process requires the use of the check-in automat. Due to the fact that we did not receive the code from the host which is necessary to make a chec-in we couldn't have done it by ourselves and had to call. We finally received the number but the lady on the phone was very unfriendly and not willing to help when I ask for assistance in check-in she answered she has a large number of appartments to handle and she has not time.

The check-in at the hotel was time consuming as we were asked to upload every single guest's passport information on the spot using the QR code provided. This can actually be done beforehand if guests were informed before the check-in day. The city tax payment wasn't smooth as there was a problem with the transaction made on the phone and we needed to repeat the payment at the machine which caused us a double charge. It is refundable after contacting trip.com. Overall the room is clean and equipped with everything you need, just the check-in part needs to be improved.

Spacious room, best and convenient place, closed to famous tram no. 28. Service is sufficient though the room is cold with little thin blanket

It is perfect Clean comfort and well equipment with good position

This service apartment locates a very good spot. East to go to different bus and train stations. Only some minus on getting in to the apartment for self check in and always with sewage smell when you just back to apartment. Personally, it is not because from the service apartment, it is overall Portugal sewage system issue. As I could those sewage full of while city.

Not able to check in via the virtual machine, wait for an hour for help.

Two of us stayed 4 nights in Nov 2023. It is a serviced apartment and manless check-in. The apartment is okay, basic. But location is very good where there are many good restaurants around us in steps. However we feel frustrated when we do manless check in, they charged EURO 24 for city tax but it should be 16 since two of us for four nights (2 per person per night). There is no reception we have no choice but paid 24 first. Then we send email to them (3 emails sent during our stay but we didn’t get any reply!) After we left, we enquired to trip.com, and they said they understand the hotel has over charged us and will give us EURO 8 equivalent trip coin for our next booking (thank you to trip.com but I don’t like the hotel should ignore our enquiry, and believed that they also ignored trip.com , therefore offered trip coin to us instead. The toilet paper was very very thin, and they only put one roll. We are running out of toilet paper in the middle of the night, and no where we can ask for. The apartment itself is not bad but there is NO SERVICE at all. Price is not cheap, don’t think we will come back again.

Really great price and 4 stars

Definitely worth the money! Although the studio is not located in the city center, you can easily reach most of the famous sightseeing either by foot or by public transport or Bolt/Uber/taxi. The service is great, and the facilities are amazing! There is a museum close by which is about puppets, and I enjoyed it a lot. There is also a small restaurant nearby called El rey d Carlos, if you stay here please do try the octopus rice (which is only €9) and the dessert there, you won't regret it!

Everything is okay but there is a strong smell in the toilet