Epic Sana Marquês Hotel

Epic Sana Marquês Hotel recensioner

Epic Sana Marquês Hotel

Av. Fontes Pereira de Melo 8, Lisbon, Grande Lisboa, 1069-310, PortugalVisa hotellinformation
Epic Sana Marquês Hotel
Epic Sana Marquês HotelEpic Sana Marquês HotelEpic Sana Marquês Hotel
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Gästrecensioner

8.7/10
Mycket bra
49 recension
Verifierade recensioner
Läge och interiör8.7
Bekvämligheter8.7
Service8.7
Renlighet8.8
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Alla recensioner(49)
Positiva recensioner(46)
Recensioner med foton/video(11)
Vänlig personal(17)
Utmärkt läge(13)
Utsökt frukost(11)
Rent och städat(10)
Utmärkt vistelse!(10)
Utmärkta rum(6)
Negativa recensioner(3)
Kit Mun.P
Deluxesvit
Bodde på feb. 2025
Par
4 recension
10.0/10
Enastående
Publicerades 6 mars 2025
Nice and clean hotel.
Översätt
Svar från boendet: Dear Kit Mun.PThank you for your kind words! We’re delighted to hear that you found our hotel nice and clean. Your satisfaction is our priority, and we truly appreciate your feedback.We look forward to welcoming you back for another EPIC stay!Best regards,Karim AlyGuest Experience Manager
Gästanvändare
Deluxerum
Bodde på juni 2024
Familj
7 recension
8.0/10
Mycket bra
Publicerades 7 juli 2024
perfect location and very nice breakfast, value for money
Översätt
Svar från boendet: Dear guest,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,
Lizzette Rojo
Deluxerum
Bodde på juni 2023
Res med vänner
3 recension
5.5/10
Publicerades 12 juli 2023
Was not happy with their service for being a 5 star hotel. Lots of miscommunication and mistakes. I would not recommend this hotel to a friend/family.
Översätt
Svar från boendet: Dear guest,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,
Gästanvändare
Deluxerum
Bodde på sep. 2022
Affärsresenärer
1 recension
10.0/10
Enastående
Publicerades 24 okt. 2022
The rooftop pool is excellent, with a nice view of the city and ocean and friendly and helpful staff. It's open 24 hours which is a big bonus! Breakfast was delicious and the egg custard tarts were too good and added a few cm to my waist.
Översätt
Svar från boendet: Dear Guest,Thank you for the preference shown towards EPIC SANA Marquês Hotel and the willingness to let us know your opinion about our service.We are so happy that you have felt welcomed at the hotel, and that you enjoyed the attention to detail that we put in! On behalf of the whole team, we hope that we can welcome you back very soon.Kind regardsPaulo AlvesGuest Experience
Draghignazzo
Deluxerum
Bodde på sep. 2022
Par
138 recension
9.5/10
Otroligt
Publicerades 18 okt. 2022
Amazing hotel. Flawless service. Gym is to die for and breakfast one of the best ever.
Översätt
Svar från boendet: Dear Guest,We would like to thank you for choosing EPIC SANA Marquês Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,Paulo AlvesGuest Experience
Gästanvändare
Deluxerum
Bodde på juli 2022
Par
4 recension
10.0/10
Enastående
Publicerades 18 aug. 2022
Amazing ad Always. The staff is very attentive . Breakfast is the best i have had . Hotel facilities are modern and and very chic . Will most definitely be back .
Översätt
Svar från boendet: Dear guest,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,
Anonym användare
Deluxerum
Bodde på apr. 2025
Res med vänner
6 recension
3.5/10
Publicerades 22 maj 2025
位置不錯,服務極差,前台電話打不通,且態度傲慢,房間衞生到下午三點半都沒來收拾,浴巾有一個大洞。 入住期間客房服務員兩次不敲門就直接刷卡進房間,溝通無效。 剛入住,房間電燈就壞了,工人來修理後無人收拾衞生,地上都是牆灰,聯繫客服後,過了45分鐘後才有人來收拾。 酒店門口搞通宵活動,汽車限行,酒店沒有提前告知,導致出行不便,且吵得一晚沒睡。 房間衞生有問題,通行的兩個房間的人都出現過敏情況。
Översätt
Wajiwapai
Deluxerum
Bodde på jan. 2025
Par
16 recension
10.0/10
Enastående
Publicerades 3 mars 2025
地理位置:離自由大道走路10分鐘,離老城區走路25分鐘還可以 設施:可以看出來是新裝修的,設施都較新,健身房和泳池一流,尤其是健身房是我在葡萄牙酒店遇到最好的了 衞生:很乾凈! 服務:一流並有夜床服務!但是但是清潔人員應該在培訓一下,我們兩張房卡,一張還需要用來激活房間電力,但是我們玩完回來房卡卻沒了….我們就剩了一張房卡很不方便。並且他把我女朋友從家裡帶來包東西的袋子扔掉了,但是衞生間裏洗手枱的垃圾卻沒收拾😅總的來説還是推薦住的
Översätt
Svar från boendet: Dear WajiwapaiThank you for taking the time to share your detailed feedback about your stay at EPIC SANA Marquês. We are delighted to hear that you enjoyed our prime location, the newly renovated facilities, and especially our first-class gym and pool. It’s wonderful to know that our gym stood out as the best you’ve experienced in a Portuguese hotel!We also appreciate your comments about cleanliness and service. While we are pleased that you found our turndown service excellent, we sincerely apologize for the inconvenience caused by the housekeeping team. Losing the room card and mistakenly disposing of your girlfriend’s bag should not have happened, and we understand how frustrating that must have been. We will certainly address this with our team to ensure better training and attention to detail in the future.Your recommendation means a lot to us, and we hope to welcome you back for an even better experience next time. Please do not hesitate to reach out if you plan to visit again—we would love to make your stay even more seamless!Best regards,Karim AlyGuest Experience Manager
Anonym användare
Deluxerum
Bodde på dec. 2024
Par
4 recension
9.5/10
Otroligt
Publicerades 17 feb. 2025
酒店説實話超預期了,這個價格和國內同品質酒店的價格甚至差不多,性價比很高,是老牌五星級酒店的水準。誇一下酒店的早餐,尤其果汁種類很豐富,一定要嘗一下各種味道,很健康清爽。酒店服務人員很熱情和專業,給我們免費升級了房型,提的各種問題都一一回答了,聽説我們去了馬德拉島後推薦了亞速爾羣島,等有機會下次再來葡萄牙的吧哈哈。酒店的地理位置非常好,離自由大道很近,周圍有公園,很安靜離機場也不遠,如果不趕時間去一些市內景點步行也可到達。推薦酒店一樓的意大利餐廳,意麪非常非常不錯,前台可以幫忙預訂。美中不足的地方是,淋浴房的地面有一點漏水,得自己用浴巾擦一下,影響不大。 窗外也景色不錯。附圖了。
Översätt
Svar från boendet: Dear guest , Thank you so much for your detailed and positive feedback! 😊 It is truly a pleasure to know that we exceeded your expectations and that you had such an enjoyable stay with us.We are delighted that you appreciated our breakfast, especially the juice selection, as well as the attentiveness and professionalism of our team. Providing excellent service and creating memorable experiences for our guests is always our priority.We also appreciate your comment regarding the small water leakage in the bathroom – we will look into this to ensure maximum comfort for all our guests.We look forward to welcoming you again soon, whether for another visit to Lisbon or perhaps even to explore the Azores, as suggested! 😉Best regards,Karim AlyGuest Experience Manager
Gästanvändare
Premiumrum
Bodde på apr. 2025
Res med vänner
25 recension
10.0/10
Enastående
Publicerades 14 maj 2025
離開里斯本4天以後想起錢包落在了這個酒店房間的保險箱,趕緊打電話聯繫,最後找到了被完好保存錢包,非常感謝酒店的工作人員!這個酒店的早餐也是葡萄牙之行所有酒店裡最好的一家,非常豐盛,並且服務特別好。
Översätt
Anonym användare
Deluxerum
Bodde på dec. 2024
Familj
5 recension
8.0/10
Mycket bra
Publicerades 15 jan. 2025
設施:一般 衞生:一般 環境:可以 服務:可以
Översätt
Svar från boendet: Dear guest Thank you for taking the time to share your experience at EPIC SANA Marquês. We have noted your comments regarding the facilities and cleanliness, and we are pleased to hear that you found the environment and service satisfactory.Your feedback is incredibly valuable to us, as it helps us understand our guests' needs and continuously improve the quality of our services. We sincerely hope to provide you with an even better experience on your next visit.Should you have any specific suggestions or require assistance, please do not hesitate to reach out to us.
Gästanvändare
Deluxerum
Bodde på sep. 2024
Par
2 recension
10.0/10
Enastående
Publicerades 12 okt. 2024
非常好的酒店,地理位置優越。 服務專業標準,服務人員都很親切。 生日當天還送了香檳和蛋糕,服務非常用心。 是我此行住的最舒心的酒店。
Översätt
Svar från boendet: Thanks for choosing EPIC SANA Marquês and for your wonderful feedback!Looking forward to welcoming you again,Kindest regards,Karim AlyGuest Experience Manager
Gästanvändare
Premiumrum
Bodde på okt. 2024
Familj
1 recension
10.0/10
Enastående
Publicerades 10 dec. 2024
房間滿意,服務不錯,早餐豐富,環境安靜,交通便利!
Översätt
Svar från boendet: Dear guest Thank you for taking the time to share your feedback with us. We’re delighted to hear that your overall experience was positive!We hope to welcome you back to EPIC SANA Marquês in the future for another EPIC stay! Warm regards, Karim Aly Guest Experience Manager
Gästanvändare
Deluxerum
Bodde på mars 2025
Par
4 recension
10.0/10
Enastående
Publicerades 6 maj 2025
酒店服務人員很熱情。大停電的時候還能有額外的電力供應。早餐非常棒,選擇很多,服務十分到位。酒店設施、衞生環境自不必説,下次再來還會住這裏。
Översätt
PanpanParker
Premiumrum
Bodde på dec. 2024
Res med vänner
9 recension
10.0/10
Enastående
Publicerades 30 jan. 2025
這次入住體驗超棒!酒店位置好,周邊吃飯逛街超方便。前台辦理入住迅速,服務熱情周到。房間乾淨整潔,設施齊全,床品柔軟舒適,晚上睡得特香。早餐種類豐富,味道也不錯。下次出行,這家酒店還會是我的首選!
Översätt
Svar från boendet: 尊敬的貴賓,非常感謝您的好評和對EPIC SANA Marquês酒店的喜愛!💖 我們很高興得知您對酒店的位置、服務、房間舒適度以及早餐的多樣性都感到滿意。能夠為您提供美好的入住體驗是我們的榮幸。😊我們期待您的再次光臨,為您帶來更優質的服務和難忘的住宿體驗!✨ 祝您旅途愉快,期待與您再次相見!