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Verifierade recensioner
Läge och interiör4.2
Bekvämligheter4.1
Service4.1
Renlighet4.2
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Positiva recensioner(5)
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Negativa recensioner(2)
Aramayis 1990
Standardrum
Bodde på okt. 2024
Familj
1 recension
4.7/5
Otroligt
Publicerades 19 nov. 2024
Hôtel magnifique avec un bar exceptionnel et des cocktails parfait. Les chambres étaient grands.
Översätt
Svar från boendet: Cher Aramayis,Nous vous remercions d'avoir choisi SANA Malhoa Hotel pour votre séjour. Nous étions très heureux que vous ayez apprécié notre hôtel et notre service et cela a été une expérience formidable avec nous. Nous espérons avoir le plaisir de vous accueillir à nouveau dans le futur. Sincères amitiés, Vera Fonseca Guest Relations
Svar från boendet: Dear Guest,We would like to thank you for choosing SANA Malhoa Hotel for your stay. We were saddened to read that your experience with us was not enjoyable as you expected. We can guarantee you that we always put an extra effort to provide our guest with high service standards and a good experience. We do appreciate your review and, for that reason, we already shared your words with our team in order to improve our service. We would be pleased to welcome you back in the future and have the opportunity to provide you with a pleasant experience. Kind regards,Guilherme VelosaGuest RelationsSANA Malhoa Hotel
Svar från boendet: Dear Guest, We would like to thank you for choosing SANA Malhoa Hotel for your stay.We were saddened to read that your experience with us was not enjoyable as you expected.We can guarantee you that we always put an extra effort to provide our guest with high service standards and a good experience.Since you did not include any details on this review, such as your name or the dates you stayed, it is difficult to proper analyse this situation. This type of bugs travel in suitcases and spread easily meaning that it would not be just in your room, nevertheless, we did not record any bed bugs plague at the hotel.We would be pleased to welcome you back in the future and have the opportunity to provide you with a pleasant experience. Kind regards,Rúben PereiraGuest Relations
Gästanvändare
Familjerum
Bodde på jan. 2025
Res med vänner
6 recension
3.5/5
Publicerades 25 feb. 2025
一個四星酒店,就連最基本的水都衹有一瓶,而且還不給免費補。一瓶1.5升的水賣5.5歐元。
Översätt
Svar från boendet: Dear Guest, We would like to thank you for choosing SANA Malhoa Hotel for your stay. We were sorry to hear that your experience with us was not enjoyable as you expected. We can guarantee you that we always put an extra effort to provide our guest with high service standards and a good experience. We do appreciate your review and, for that reason, we already shared your words with our team in order to improve our service. We would be pleased to welcome you back in the future and have the opportunity to provide you with a pleasant experience. Kind regards,Luana Correia,Guest Relations
Svar från boendet: Dear Guest, We would like to thank you for choosing SANA Malhoa Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,Hugo VeludoGuest Relations
Svar från boendet: Dear Guest, We are happy to know that you are pleased with the service provided by our team, thank you for the positive feedback. We hope to see you again! Best Regards, Hugo Veludo Guest Relations