Lisbon Check-in Guesthouse

Do NOT book this hotel! They cancelled my fully paid, week-long reservation upon arrival and dared to lie, claiming they didn’t keep the money. I contacted the travel agency, and sure enough, they confirmed that Lisbon Check-In pocketed my payment, proving how utterly dishonest and greedy this place is. As if that weren’t bad enough, the housekeeper rudely wanted to kick me out, showing zero concern that I was stranded in a foreign country. No help, no apologies—just complete indifference to their disgusting behavior. This isn’t just a one-time incident—the locals I spoke to that day also had horrible things to say about the hotel. If you're considering staying here, don’t. The staff will leave you abandoned, take your money, and lie to your face. Absolutely disgraceful! If you want me to retract this review, issue a FULL refund as YOU cancelled my booking to profit twice. I refuse to support companies that thrive on greed and deceit.

Very disappointed with this experience. This is not a reliable hotel chain, do not go here. I found out that my partner and I had been allocated a booking of a customer who was left stranded in a foreign country for being 20 mins late, and was accused of not informing the office people earlier about the delay WHEN SHE WAS ON A PLANE. The fact there was any demand for these rooms is nothing short of astonishing considering our stay was in a room with a putrid smell no one would do anything about. Ended up dreading each night in such a beautiful city because of how neglectful the staff were. Perfect waste of a holiday.

Lisbon Check-in made our life very easy: great location, good service, small but usable elevator, etc. When I called that my son (2 years) would also arrive, a baby cot was put into the room, no questions asked. Overall, I would recommend others to stay here. The rooms have a lot of character.

The exterior seems discouraging. The address plate hangs by a nail above the door, the street is noisy and not particularly scenic. Once I phone the manager and he gives us the code to enter, things start looking up. This is a very old building with a tiny rickety elevator but it works and gets us to our floor. The walls are thick and filter out the noise and high heat that is prevalent just outside the doors. Our room is at the back and ensured a quiet night. It was frosh week in Seville and students were outside partying till the wee hours. Residents at the front of the building complained of the noise but we slept like babies. The room was well appointed, with a very comfortable bed and good water pressure in the shower. There is a lounge and kitchen on the third floor, available for guests' use. We liked the location as well and could walk to all the sites we wanted to see. We were visiting at the end of our vacation and on our last night here, we needed to prepare for our flight home. We were extremely grateful to the manager who kindly printed up our boarding passes and our ArriveCan receipts, above and beyond the call of duty. All in all, we were charmed by our stay at this guesthouse.