Ibis Styles Lisieux Normandie

We were part of a coach tour, staying for 5 nights at the hotel. The hotel itself was clean, the room was on the second floor with a velux window and slopping ceiling, so care was advisable walking around. The room was a fairly good size and the bathroom and shower were satisfactory. The beds were made daily and towels were changed. The hotel is on the outskirts of the town with a few fast food outlets near. There was an outside pool, which was half covered and looked dirty, would be advisable to clean it up as it took from the image of the hotel. Breakfast was buffet style and there was the usual continental selection, cold meats, cheese, fruit, fresh bread and pastries and facility to boil eggs. Tea and coffee as well as freshly squeezed orange juice. No issue with the breakfast. Unfortunately the buffet dinner in the evening was disappointing. There was a selection of salads and desserts which were adequate. The main course was a choice of fish or meat but there never seemed to be enough of it. Some people failed to get main courses on nights. We were presented with the same fish for 4 nights and the meat was only fair, with a stew like meat one night totally inedible. Ours was a set menu by arrangement with the coach company and hotel, there was a menu for other guests, however it would have been nice if they had a notice advising as to what meat and fish we were being served. Following our complaints and intervention from the tour guide we had salmon on our last night and chicken. The staff were not especially friendly with one man in particular being quiet rude. The impression that I got at dinner time was that the group was an inconvenience. Unfortunately the hotel which is nice, let itself down with the dinner and poor customer care.

A very comfortable attic room, wonderful fluffy pillows, very clean. Warm at night. Food basic but ok. Breakfasts lovely. Lots on offer. I felt that the staff were a bit distant and not very welcoming. This was a pity. I still enjoyed my stay.

This hotel was very good. A bit of a walk into Liseux, but other than that it was terrific. If you had a car, it would not be a problem. The staff was accommodating and the breakfast each day was excellent. I would recommend.

Visited with a large group of friends for one night. The hotel is well presented and at a relatively basic level, but that is reflected in the price. The food and drink choices in the restaurant were a little limited and expensive, in hindsight we should have sought our evening meal elsewhere. Overall, good value at the price

My wife wanted to visit the Basilica so decided to stay at this hotel despite a previous bad experience. When we arrived the hotel still looked in need of renovations but we were checked in by the new manager. He told us that he was there to bring improvements to the hotel but we found the room still looking tired. What was really impressive was the standard and quality of the food both at dinner and breakfast. The staff were also really friendly and helpful, hence the 4 stars for the hotel. I believe that given time the new manager will also bring improvements to the rest of the hotel. This hotel is on our list to visit again in the future, hopefully next time it will get 5 stars.

We were a group of 17. Our reservations were for a one night stay. Unfortunately, the temperatures were high and the hotel only had select rooms with air-conditioning. It was uncomfortable, however, the staff made attempts to bring fans to the rooms. Dinner was very good. The biggest problem was the manner in which one in our group was spoken to by the staff. I realize tensions were high, but a staff member using profanity towards that person is unacceptable. For that reason I would not recommend the hotel.