The Malvern Hills Hotel

Came here for food with the family. Was told no pushchairs inside at all. Fine, we left it outside and requested a high chair and was told they were all in use, asked again and still wasn't allowed to bring in the pushchair in meaning there was no where for our daughter to sit. We left.

Frequent visitor but not again. Totally overpriced yourself now for food and drink. Visited during a cold spell - no heating on. Over run by staff who just stare at you - probably hoping you’re going to give an order for an overpriced meal ! What a shame ……

Booked on route to a memorial event in Weston Super Mare. Very friendly greeting, lovely comfortable room. Amazing service in the dining room by the young staff, they were very well trained and knowledgeable. The food was delicious. Definitely go back no faults whatsoever!

We called in on the off chance on the Friday and enjoy it so much went back on the Sunday. The staff were very professional, extremely helpful and great at their job. The service was slick and the food very tasty both times. My husband worked there 40 years ago and was delighted to see it still thriving. Many thanks all

I live in Malvern so am well aware of hotel offerings. My girlfriend lives out of town and I wanted to treat her to a cody dinner b and b and this hotel seemed to fit the bill. The pub and restaurant are nice enough but lacked the cosiness an open fire would bring. It appeared we were the only guests for dinner which is never good. There was a reasonably wide range of food on offer but limited starters. I chose beef brisket in a bourgignon sauce..Although the beef was tender it was very dry and clearly had not been cooked in its accompanying sauce. Very disappointing. I wanted a special room so booked a junior suite which had a nice view and had both shower and bath but no wow factor. On coming to have a shower in the morning the tap to operate the shower was completely broken off and was lying there in the soap dish. Very poor attention to detail so we could not take a shower. It appeared that just two rooms had been occupied that night so the hotel was hardly busy. Why oh why do hotels like this continue to use those cheap shsmpoo and shower gels. 1 tiny bottle of each between 2 adults. Penny pinching. Overall a very average stay which could have been so much better.

We stayed for 2 nights including NYE and had a great time. The food was very good and each member of staff treated us as if we were their favourite guest. I have experienced very competent staff elsewhere but not the warmth and helpfulness. The Malvern Hills offer brilliant views over the vales either side.