DoubleTree by Hilton Little Rock

The hotel was clean and nice ambiance.

Nice place

Updates definitely need to be made to this hotel. I was in town for a conference and I expected more for what I had to pay. My room had no fridge, no microwave, and no phone cable plugs. The elevators were very slow and when I arrived, the middle of May, there was no water in the pool. They eventually filled it up the day before I left. The staff was very nice and helpful though.

After facing many travel delays due to CrowdStrike. I just wanted things to go smoothly. My stay at DTLR was just that. The staff's consistent commitment to kindness was evident with every interaction. I was especially impressed Richard Thompson. Aside from providing exceptional service, he anticipated every need with grace and charm. Attentive and personable, he elevated our dining experience making for a memorable final night in Little Rock.

The location great. You can see the fireworks from the balcony. The breakfast was good. The front desk clerk Leo was amazing at getting us a refrigerator for our 5 nights night. The air conditioner in our room kept us good and cold. The bar had good drinks.

I'm really confused by the positive reviews of this place. I was duped because I stayed here based on all the positive reviews. I disagree with everything in those reviews. Once we checked in, my husband questioned my sanity because we normally stay at better places. I explained that I did my research on Trip Advisor. He pulled up Yelp reviews and they were way more on target. I would suggest doing that before making the same mistake I did. This place was terrible from the outset. We were treated poorly upon arrival. We arrived at 3:00 p.m. The rude woman at the front desk told us there were no check-in until 4:00 by pointing to a big sign in front of her desk that stated check-ins start at 4:00 p.m. . We brought in our luggage and sat in the lobby watching her let other guests check-in before 4:00p.m. When we finally were able to get a room, it was disgusting. There was a terrible smell, moldy trim in the bathroom, outdated, peeling furniture and dirty carpet. Many of the towels were dirty. The hot water was just a trickle. The phone in the room was covered in layers of grime. The shower curtain was torn at the top and would not stretch around the curtain rod. Overall it was one of the worst hotels I have seen in over a decade. There was not a refrigerator in the room. We asked for one and the person at the desk told us there were no refrigerators in the entire hotel. At this point, we had become so disgusted, I called Hilton customer service to see if it would be possible to move to a different Hilton property in Little Rock. They were of no help. They put me on hold and called the front desk. Once the front desk answered, they Hilton rep just connected us. We were told we needed to come get the keys for our new room. I asked why we were getting a new room and the lady told us there "might" be a fridge in the new room on the 9th floor because that's set aside for flight crews and they are the only people who get refrigerators. We dragged our luggage downstairs, got the new keys and went to the 9th floor. It was the same as the 10th floor - gross and no fridge. Luckily we were only in town for two days. When we walked by the front desk on our way out for dinner, I just shook my head and said, "No fridge." When we returned to the room later that night, there was a fridge. That was the only good thing about this hotel - it only took hours of frustration to get a fridge. I can't image what it would have taken to get a clean room. Probably not possible!

Great hotel in the heart of downtown. Very friendly staff, Yolanda was wonderful. Upgraded our room with a beautiful view. The wife was ecstatic over this. Right next to the riverwalk and to the market makes it easy to dine out or even dine in at the restaurant in the hotel.

I gave a 4 star rating instead of 5 because my room did not have a mini fridge or a microwave; most lesser chains provide such. The room was clean and comfortable, and about as quiet as one finds in a large hotel. The facilities for the conference were good.

It was a wonderful stay. They have a very welcoming and helpful staff. The hotel is conveniently located. The airport is very close by with an airport shuttle to the hotel. It is always wonderful to not have to rent a car or to call an Uber. Thank you Stella for all your help!