Hilton Garden Inn San Antonio/Live Oak

Very clean hotel excellent stay!!!

We were in the area for an event, one which we have to frequent throughout the year. I would pick this hotel every single time because of it's location. It is not in the middle of the nearby construction, and it's easy to navigate to our event and neighboring restaurants and stores. My only problem is that it is sometimes not the cheapest... which is why I have to go with other hotels instead. Anyway, the location is great for this area, parking is excellent. Our room was very comfortable and roomy enough for our family. It is HOT this time of year in Texas and our room was cool and comfortable throughout our stay, which is not always the case in hotels. We were very satisfied and will return if we can.

Double billed me for the room and then hung up on me in customer service after being on hold for 30 minutes. Paid at time of reservation to save a few bucks. Checked in a week later and was billed again. When I explained to the receptionist at the hotel that I had already paid she ignored me and ran my debit card again charging me another 225 dollars. Called customer service immediately and was on hold for 30 minutes while she was talking to the lady at the hotel then i was disconnected

I’m very hot natured and with triple digit heat outside during our stay the A/C easily kept up at a sweet 64* Of course it was very clean, great service and everything you would expect from a Hilton! 😊

The lobby and check in staff were nice. That’s about it. The room we got was old and parts were very dirty. The ceiling was cracking. Very thin walls. We could hear guests in the hall late at night. The beds are super hard.

Service is not good..their style of serving is breakfast is different in other Hilton hotels it’s worst this is the first time I experienced… Pls don’t expect you might disappointed we have an event I booked 3 rooms and my friends booked too, during breakfast there’s disappointed coz it’s not free we’ll in fact you paid $175 in other Hilton hotel u laid only $135 the breakfast is free and no questions ask you just go there and eat….. but in this hotel common you just end up starving what we did we just eat outside… this is terrible… I will Not come back and I will NOT recommend well in fact we’re launching our business…. The customer service is terrible especially on the check in service…. They don’t know how to handle their guests… I felt ashamed with our guests from the corporate…. So felt bad.

Staff was the best welcoming and fast to help...we had checked in somewhere else and the experience was Horrific from start. We checked out after 2 minutes in hotel went down to The Hilton and staff was more than happy to help is turn our weekend around and they did with spades...Highly recommend..will only stay there every time in town...

This hotel is in a good location next to Randolph AFB but to much construction is going on. Also, I requested my room to be cleaned and that never happened. The front desk staff was not very friendly or helpful. I have stayed here before and enjoyed my stay but not this time.

We enjoyed our staying breakfast has multiple choices of vegan and none dairy..! Service were amazing taking care of my family thank you very much. We are looking forward for our next visit to the Alamo city…!