DoubleTree by Hilton Hotel & Spa Liverpool recensioner

Absolute rubbish— worst stay I’ve had in a hotel and shocked this is a Hilton. Hotel couldn’t issue key cards and had to escort guests to rooms. No notice re: the pounding music outside at all hours of the night. The staff seem to have issues that may require professional help. Had to call TWICE in one night because I couldn’t sleep— was offered ear plugs. The “manager” I spoke with was possibly the most delusional— offered no compensation while mentioning that the staff of the hotel have been aware of the problem for a long time. Avoid at all costs!