FlatstanleyL9836SN
8 september 2024
We arrived late evening and were really pleased when we entered the reception, as it had a lovely modern, clean look to it. But that all changed when we were sent back outside to the accommodation block. The odour as soon as you enter is pretty unpleasant, very musty and damp smelling, with added cigarette smoke from a large group who were sitting right outside the door to the block. Upon opening the door to our room, it didn't get any better. The room was smelly, very dated and in dire need of redecorating. Only one lamp was working and the tv was stuck on Ch4+1. The carpet was disgustingly dirty and stained. The bottom of the bedside cabinet was covered in thick dust and white mould, as was the area of carpet it was standing on. The bed was very comfortable (hooray!) with clean sheets, however, there was a very overpowering, nasty, greasy body odour coming through the sheets and pillowcases from the duvet and pillows underneath. Also, when we booked we were told that parking was free, however, they have recently introduced parking charges @£7.50 per day, which they didn't have the courtesy to email us about before we arrived. I don't recommend this hotel - for the price the standards were unacceptable. The location was excellent.
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