Hotel Touring

Family friendly hotel, good SPA, massage & kids play room

Location is close to perfect as to the town, not so perfect as to the skiing. 500 m walk in ski boots (no snow on the road 1km round trip) to the closest up to the top lift was not something we were looking for every day. The hotel has really helpful, polite and professional staff dealing F2F with guests (front desk and restaurant). Not so good with the cleaning crew. For example dusting was non-existent. Our assumption was that the relatively thick layer of dust on a night stand lower shelf was quite old. The room itself was run down quite a bit. Far from **** , *** at the very best. The online impression was, when ordering the room, that the only difference in between the three or so price levels Is the room size. The rumour has it that the more expensive rooms were recently refurbished. I wish we knew, if that’s the case. Also, some of the hotel business practices were quite disgusting. For example, we have ordered online breakfast only thinking, that we would be having dinners in different places in town. Nevertheless, the town turned out to be quite small and the restaurant selection wasn't to our taste. So we have decided the first evening of our stay to have half board (HB) from the second day on. No issues at the front desk, done and dusted, right? The real surprise came when paying our final bill when leaving. The online price for HB was EUR 19 pp per day. But the final price was EUR 30 pp par day only because we have ordered HB at the hotel. And not on line. Really unacceptable business practice in my book. This is the very top reason why we will never come back. Overall it was also in our own experience definitely not **** but solid *** star hotel. And it is really a pity because otherwise… Wellness is absolutely beautiful and well thought out 10/10 Kids/adults play room great 👍🏻 Kids "cave" with a slide great as well 👍🏻 Food presentation 10/10, Front desk 10/10, Kitchen 9/10, Restaurant staff 10/10

Very nice hotel with profesional service, great kids room (but close during the day, what was a small inconvinience in case of very small 2-3ys kids), nice swimming pool. Very good restaurant with high level service, very good breakfast with fresh juice and tasty and varied dinners. We will back there for sure!