HENTIQUE PINECONE HOTEL

The service at the hotel was excellent, they were polite and very helpful. Any questions that you asked, they answered without hesitation. Overall the staff, were the best if I have to compare with other big and small hotels that I have been to. My friend and I booked the hotel together. The rooms were very very nice. We loved them. It was easy to travel around the resort, they have golf carts that can take you around the resort. So many activities to do there. You need to speak a little bit of Chinese though. But in case you don’t they will find someone to help you there. The hotel package we took included the hot springs, spar and breakfast. It was worth it. The springs are the best. There is also an infinity pool. The people there are very helpful, great service. It was easy to spot two foreigners but they treated us with so much kindness, especially the man and woman at the fish spring and the little cafe there names: 张浩川, 张刘纪 and 彭玉琴. So Hentique hotels and resort is huge. The area and the activities you can do there are plenty. You can get on a helicopter(480rmb), boat(272rmb) it includes going to the islands and mountain hiking, horse riding and many more. You just have to come with a good budget. Breakfast is at the big hotel that has a great view of the lake. Hentique pinecone has different restaurants around, the food is between 100 -300 per person. I suggest you bring snacks because there aren’t any shops close by. The big hotel has a shop where you can buy snacks for a price, and an all day restaurant. We ended up moving from hentique pinecone hotel to the big hotel but paid a little bit more and was worth every penny. The hotel really good, with a nice view, the manager on duty that day August 16th 2023 was the best manager, I forgot his name. His English was very very good. He answered all questions and helped us transfer from 松果 to the big hotel. Having being in China for a long time, this was the best trip ever, with the best service. We will surely go back to this place. Best service ever. Keep up the good work!!!

房間很大很乾凈，服務人員也會幫忙拎行李🧳 客户經理王傑服務周到又耐心。 場地也非常大，玩兩天完全沒問題。温泉很棒！第一天温泉，第二天就在度假村裡玩，也可以玩一整天。蹦床，卡丁車，非遺手作，寵物沙坑都有送票，非常盡興！

涵田度假村的客户經理非常熱情，幫我們免費升級了房間，松果酒店屬於涵田度假社區的一部分主打親子休閑，房間外面大面積的草坪和小朋友的遊樂設施，而且還有卡丁車和馬術可以體驗。早餐與涵田度假村主樓共享，出入呼叫Buggy非常方便，特別是半山温泉一定要體驗一下，依山畔水遠眺天目湖的美景……此次入駐涵田度假區超出我的預期，五星好評！