HENTIQUE PINECONE HOTEL

The surroundings around the hotel is very serene and close to most tourist places though you still need a car to go round tianmu lake on Liyang No 1 road. I love the bamboo sea forest the best! I was not aware that the hotel I booked was mainly for family with Children! We have a room with dinosaur blankets!

The service at the hotel was excellent, they were polite and very helpful. Any questions that you asked, they answered without hesitation. Overall the staff, were the best if I have to compare with other big and small hotels that I have been to. My friend and I booked the hotel together. The rooms were very very nice. We loved them. It was easy to travel around the resort, they have golf carts that can take you around the resort. So many activities to do there. You need to speak a little bit of Chinese though. But in case you don’t they will find someone to help you there. The hotel package we took included the hot springs, spar and breakfast. It was worth it. The springs are the best. There is also an infinity pool. The people there are very helpful, great service. It was easy to spot two foreigners but they treated us with so much kindness, especially the man and woman at the fish spring and the little cafe there names: 张浩川, 张刘纪 and 彭玉琴. So Hentique hotels and resort is huge. The area and the activities you can do there are plenty. You can get on a helicopter(480rmb), boat(272rmb) it includes going to the islands and mountain hiking, horse riding and many more. You just have to come with a good budget. Breakfast is at the big hotel that has a great view of the lake. Hentique pinecone has different restaurants around, the food is between 100 -300 per person. I suggest you bring snacks because there aren’t any shops close by. The big hotel has a shop where you can buy snacks for a price, and an all day restaurant. We ended up moving from hentique pinecone hotel to the big hotel but paid a little bit more and was worth every penny. The hotel really good, with a nice view, the manager on duty that day August 16th 2023 was the best manager, I forgot his name. His English was very very good. He answered all questions and helped us transfer from 松果 to the big hotel. Having being in China for a long time, this was the best trip ever, with the best service. We will surely go back to this place. Best service ever. Keep up the good work!!!

房間很滿意，經理王傑服很熱情，安排的很周到。酒店很適合小朋友，泡温泉遊樂場，晚上還有篝火晚會，去哪都有接駁車。套餐內送的蹦床樂園名額2個很不合理，小孩也算一個，家庭出遊最起碼有三人呢。而且大人小孩一個價，有點無語。

臨時決定去了天目湖選擇了松果酒店，沒到酒店之前經理王傑就擔心我們找不到確切的位置就提前告知具體方位，辦理入住時他也有招待我們，酒店的環境很舒服，就是天氣太熱了，活動也很多，孩子們玩的很開心，酒店的早飯品種很多，服務人員也是特別周到，尤其有個阿姨周玉蘭看我兩個女孩帶兩個小孩，會幫忙多護照，這次出遊很開心，等涼快一點我們還想再去一次

環境：涵田松果位置不在湖邊，但相對更安靜些，整個度假區都有接駁車，到各營業點都非常方便； 設施：房間衞生不錯，小童用品配套完善，度假區裏也有很多的遊樂設施，可惜40多度的天氣，室外項目無福消受； 温泉：非常值得體驗，比南京湯山某些温泉度假村好太多，室內外池子都很有特色，山頂的無邊泳池更能縱覽天目湖美景，一定要打卡； 服務：入住前，酒店客户經理王傑就主動聯繫並簡單介紹了度假村的情況；到店後也熱情迎接，期間幫忙協調了很多事宜，有問必答，非常專業，值得一個大大的點贊；當晚在邦酒吧小酌後結束時間較晚，也很感謝李愛蓮師傅用接駁車將我們送回房間，避免了長途的步行； 總之，涵田度假村無愧於天目湖邊最佳的親子旅行目的地，後期還會推薦更多的親朋好友選擇涵田。

房間特別乾淨，環境超級好，去了涵田都不用再花錢去天目湖山水園玩了，這裏的觀景台就能一覽無遺，還有園內的活動，足夠玩的！特別感謝王傑經理，從我們還沒到就聯繫我們幫我們安排。非常貼心，中間有什麼不明白的，都耐心解答，推薦帶着孩子的家庭來這個酒店。