Premier Inn Llanelli Central East

Stayed here as a stop over whilst travelling. The staff on the front desk were very friendly and welcoming. The room was clean, although still uses traditional keys which was unusual to see and showed its age a little. Parking was good with plenty of spaces. Breakfast in the attached restaurant could have been been as the staff member seemed fed up of working and not particularly welcoming. But the hotel it’s self is lovely and very reasonably priced!

Have stayed here many times over the years and always had a great time. We always meet up with cousins and family members and even made new friends. So you can imagine our disappointment to be greeted with the bar is for residents only. We could not understand why the once vibrant busy bar and restaurant was empty. The beer was expensive. Then we waited ages to be served (not like it was busy) The food was poor qualiry and for the price you would expect it to be fresh not microwaved poppadoms and a grisly chicken pie with a sprinkle of cheese on top. Sounded delicious on the description what a let down. Before we would have enjoyed a fillet steak at the beefeater. The lovely breakfast we used to enjoy and have never faulted was another let down the bacon was flavourless and flat cold. If I had wanted a basic hotel I would have stayed elsewhere. Such a disappointment and would think twice before I ever stay again luckily there was a great bar over the road where we met the family and we wished we had dined there instead.

Sadly the adjoining pub, The Pemberton, is no longer a Beefeater (the food was still fine, although the choice of drinks has slipped), apparently there are plans to convert the pub into more accommodation, I'm not sure why, I cannot imagine that Llanelli is exactly the first choice for holiday makers. Nothing against it, and The Pemberton and the adjoining Premier Inn are conveniently situated in my case for work and it does seem very popular with people travelling for business (contractors, motorsport teams, etc.), but there is plenty of accommodation already (although perhaps in need of a little updating) and the pub itself was always pleasant with pleasant although very hard working (and doubtless under paid) staff. On this occasion I booked well in advance and was lucky enough to pay less than £50 so value was fine, normally a room is over £100 (substantially more if you include breakfast) so the usual grumbles of having to pay for any more than one device on WiFi and very little in room hospitality (tea, coffee etc) apply. I hope that The Pemberton and the Premier Inn will be restored as it deserves better from its owners (Whitbread take note).

We stayed at this hotel last weekend and tried to pay for a Meal Deal ( Evening Meal and Breakfast the following morning ) for a cost of £53.98. When we inserted our bank card into the hotel’s card reader we were told that the transaction hadn’t been successful so the Receptionist told us us to try again as we were told that our card wouldn’t have been debited. We were asked to try again a total of 4 times with our original card and once with another card. Upon returning home we looked at our bank records and found that all of the transactions had been debited. So our “Meal Deal”cost us nearly £270. I phoned The Duty Manager at the hotel, and told him what had happened and he told me to phone Premier Inn Customer Relations. I asked him what he he had done, or was doing, to sort things out at his end because apparently our transactions still did not appear on the hotel’s electronic records, and we saw that other people also appeared to be having similar problems to us. I am afraid that I wasn’t convinced that anything had been done or was being done.

The team made this overnight stay. Ronan, Heidi & Destiny, thank you for your hospitality. All very warm, friendly & welcoming. Enjoyed our evening meal & the breakfast was spot on. Would stay again, great value for money. Room clean & comfortable.

Convenient location for Llanelli centre. Hotel looks a bit tired on the outside and surrounded by roads and pylons, however the interior was up to usual Premier Inn standards. Very clean and comfortable and great customer service. The food was excellent and restaurant service very food. Had an excellent night's sleep.