Peterstone Court Country House Restaurant & Spa

My partner surprised me to a half day spa day at Peterstone Court for my birthday. It included time in the spa, an hour massage and lunch. I started off in the spa. I had slippers, a robe and towel with my day and there is a room to change with lockers and showers. There was tea, coffee and herbal tea to help yourself to. I spent time in the jacuzzi, sauna and the relaxation room. For half a day, I think the size of the spa is no issues as there enough to fill your time. However, if you are there for longer, it could be better if there was more facilities to use. After time in the spa, I had my hour massage. I thought the massage was so lovely. It didn’t feel rushed at all and got the whole hours worth. It was really relaxing and being able to choose the oils used was a great touch. After the massage, I had some more time, so I headed back in to the spa before getting ready for lunch. On booking, my partner made them aware that I had coeliac disease. As we entered the restaurant, I didn’t have to tell them as they were already aware. My lunch was to be selected from a set menu which was 2 courses for £24 (included in the spa price). On my menu, I had it marked with was available for me to eat. The menu only had a few options, so I only had 1 option for each course to eat. However, my waitress said that if I didn’t like what was on the menu then the chef is able to make something different, which I thought was great. I did, however, pick from the menu as it sounded really lovely. I had the soup to start, with gluten free bread, and then the pork belly. I was really impressed with the lunch. I thought the food was fantastic and it made the half spa day even better value. Lunch on the website is labelled as a light lunch, so the lunch I got was much better than I was expecting. Overall, I had the best day and really enjoyed spending my birthday morning at Peterstone Court. I’d really recommend visiting their spa for a lovely treat and for, what I thought, was a great value for money half spa day.

Wow what can I say from the moment we arrived to leaving we had a wonderful stay. We booked very last minute, but we’re not disappointed with our choice. All the staff were so attentive and friendly, the food was delicious and the room extremely comfortable, we could not fault a thing. The grounds and hotel itself were decorated beautifully and it felt very festive. We had a complimentary upgrade on arrival which was a lovely touch as we were celebrating my husband’s birthday. We enjoyed a drink in the bar and library and I think the drinks were reasonably priced and a great selection on offer. We didn’t get a chance to use the spa facilities but will try that next time as I’m sure we will make a return visit when hopefully the weather is slightly better and perhaps we’ll get to see the gardens and outside pool area. We booked dinner bed and breakfast and thoroughly enjoyed our evening meal. Again good choice and everything we ordered was delicious. Breakfast too followed that theme and the chef’s recommendation of Welsh rarebit was superb. I would highly recommend to those seeking a relaxing break.

I made a booking for six people at Peterstone Court for Mother’s Day on the 4th of March. I received a confirmation email and completed the pre-order link, and at no stage during the booking process was there any mention of a deposit being required. Then, two weeks later on the 18th of March, I received a call informing me that a deposit was now needed and that my booking would be cancelled if it wasn’t paid. This was the first time a deposit had ever been mentioned. I raised my concerns about the lack of prior communication, citing the Consumer Protection from Unfair Trading Regulations, which require all material terms to be disclosed before a customer commits to a booking. Unfortunately, the gentleman I spoke to was unhelpful and simply repeated that "it’s policy"—despite being unable to point to any proof that this policy had been communicated to me at the time of booking. There was no willingness to acknowledge the oversight or work with me to find a fair resolution. The attitude felt dismissive and rigid, which was incredibly disappointing given the nature of the occasion. As a result, I have cancelled the booking. What should have been a joyful and special day with my family became a source of frustration and stress. Peterstone Court may be a beautiful venue, but my experience with their customer service has left me feeling completely let down. I will not be returning, and I hope they seriously review how they communicate booking terms and handle situations like this in the future.