Guya Wave Hotel

To begin the review you need to know that this is a party hotel, do not ever book it if you hope to get any peace and quiet as it will never happen. There are very loud parties in at least half of the rooms in the whole hotel. Young, drunk German adolescent kids are running around the hotel all day and night, screaming from the top of their lungs, Slamming doors and dragging the metal furniture on a tilled floor. No earplugs in existence will help to block the noise. To make our experience even worse we have been lied to by the receptionist that the room they have put us in was the Premium Room that we have paid for. When we have realised after 2 days of suffering through the worse noise from adjacent rooms that they have put us in a cheaper room they tried to come up with a lot of excuses, my favourite being that everyone likes the room we have been given and they though we will like it better than the premium room. I am not kidding, this is what Ralph, the manager of the reception said to us. After two days of complaining about the noise they have told us that they will relocate us to a building next to the main hotel as a favour, this is when we realised that this is the exact room we have paid for initially but we were put in the inferior room with a pool view. After having a word with the manager of the hotel he said he is sorry and we can have one dinner for free tonight to make up for the ordeal. We told him that this is not acceptable to us as if the dinner was of the same quality as the breakfast we had every day we rather eat in town. The behaviour of people in the reception was very sketchy from the get go and it became more hostile when they realised that we throw a fuss about being put in the cheaper room that we have paid for. I never believed this was a mistake, it was a deliberate act and I am sure it has been done to many tourist staying at this hotel. So you have been warned and there are much more, better hotels to choose from. The last thing that was awful was the Wi-Fi connection at the hotel, it was completely unusable. You had to wait 5 min for any website to load and you can forget about using any streaming services like Netfix etc.

Ci siamo trovati benissimo sopratutto per la gentilezza e disponibilità del personale. Un grazie in particolare a Wilson e Ralph che sono diventanti amici. Ottima idea la piccola enoteca con varietà di ottimo vino spagnolo. Lo consiglio e ci ritorneremo.

Hotel catastrofico, unica cosa buona è il personale che è gentile e disponibile. Colazione a buffet abbondante ma sempre le stesse cose da mangiare, durante la settimana ti stufi. Camere non troppo pulite noi abbiamo trovato una blatta in bagno, lavandino scomodissimo da usare e doccia che non funzionava troppo bene, ovviamente mancanza del bidet. Pecca più grande è la presenza di tanti giovani che vengono lasciati fare baldoria alle 4 del mattino quando tornano dalle discoteche. Su 7 notti noi ne abbiamo dormite 2 e questo ci ha rovinato la vacanza per mancanza di sonno. Dovrebbero mettere delle regole più rigide al riguardo. Posizione del hotel centrale abbastanza buona.