Hotel Acapulco

Alles beinahe perfekt - Acapulco ist eindeutig eines der besten Hotels im Ort! Sehr zu empfehlen! Alles nah gelegen, alles ruhig, alle top!!! Danke!

This hotel is modern and clean but for the American travelers, it is not good. There was no air conditioning until June. You had to leave the patio door open to get any cooling. Cigarette smoke and noise come right in your room. The walls are thin and you can hear everything people say and do in adjacent rooms. The food is lack luster. Nothing opens before 8 AM. No coffee, no early gym time allowed. The fitness center is very small. The bed situation was terrible. We had 2 twins pushed together to make a queen sized bed. They were hard and sounded like you were sleeping on a plastic mattress pad for toddlers. Do your homework and stay somewhere else.

Definitely not a 4 Star hotel in our book. Bedroom was very small. We were full board and the food was basically the same thing every day - the breakfasts got worse each day. Very small pool for size of hotel and not enough sunbeds. Restaurant staff were great tho. Booked a double room but got 2 single beds of differing lengths pushed together.

We arrived at the hotel after midnight and checked in to the room. As it was late, we just went to bed and tried to sleep but we couldn’t sleep because there was noise coming from the other rooms ,if people walked on the corridor (with luggage)we could hear everything.in a nearby room someone showering so resulting this we didn’t sleep the whole night. Also this room was very tiny at the end of the bed we opened the door to the balcony and there was no room whatsoever to walk or store our luggage. The wardrobe was extremely small also .in the morning I requested the more quiet room and I was granted a nice corner room which had a lot less noise from the corridor. We resolved to store one of our luggage in the balcony as both would occupy a lot of space. The food was ok, there was less variety and food choices than at other similar hotels nearby. Noticed croissants were stale occasionally mixing the freshly baked with the ones from a day before.The fruit like apricots seemed battered. The staff at the restaurant was extremely efficient in clearing and setting tables.also nice with the guests.The hotel lobby bar reception are is really stylish with calming tones. This however doesn’t reflect the standard rooms which need more TLC.I asked one of the older bar staff for a flower vase, the woman said she doesn’t have any so then I called to reception and asked them for a flower vase and then they called her and she gave me one at the request of reception staff. All reception staff was really nice and helpful every time I ask or interacted with them with any small question. The parking cost €15 per day and it’s further away from the hotel so it’s not worth it,you can just leave it on the nearby streets /hills overnight. We parked there for 5 nights and it was safe.The area is noisy as the party strip is close to the hotel, even throughout the night you can hear partying from the neighbouring buildings.however the location of the hotel is good for both plaja Lloret and Platja Fenals within walking distance

Hotel is lovely, well positioned for beach, bars & restaurants. Rooms spacious and clean with good size balcony. Breakfast was an experience, very chaotic, disorganised and noisy, far to many people eating for such a small space, for 5 mornings running couldn't even get anywhere near the coffee machine, breakfast was ok but luke warm at times, may I suggest set times for guests or pre book the day before. My mum, who is nearly 70, was quite stressed out by it. The pool had only 42 sun loungers, most of which were in the shade, so we had no chance of sitting around the pool. Staff all friendly and helpful. We were able to hire a kettle for 10 euros, which we got back when returning it.

Where do I begin.. when we first arrived at the hotel the young man on reception was very hostile towards us and gave us no information about the hotel. We went to our room and it had only just started to be cleaned so we went and informed the receptionist where we were put on the 1st floor instead. The bath was full of hair and we also noticed a short while after being in the room that the toilet didn’t flush,we got out of bed and told reception and all he said was to come back the next morning,meaning we were unable to use the toilet. We were woken every day around 6:30/7am due to the canopy next to our room being opened with a very loud squeaking noise. The staff were so awful to us and we felt so discriminated for being young (but not that young) and for being English.(we don’t even drink or smoke) The staff were extremely hostile towards us,but when they spoke to the Spanish or French they smiled from ear to ear and gave them the time of day. We were treat like dirt. We tipped no less than 20% when buying something from the hotel but it was never appreciated,they instead thank us with blank stares or dirty looks. They were so hostile we stopped going for breakfast as they made us so uncomfortable. I even had a Spanish guest come up to me at breakfast and asked if I was English,as I replied yes she laughed and shook her head at me,I’d never felt so belittled in my life. The housekeeper was EXTREMELY rude and never once said hello back to us or even faked a smile back,for this reason she was not welcome in our room as we didn’t feel comfortable to do so,we had to clean the room ourselves for the whole week. We feel so disrespected and we couldn’t have been more appreciative and respectful to these people. After doing our research we found that the Spanish have taken a disliking to tourists and we can definitely say this is true. We had ONE female receptionist who was lovely to us but we barely saw her. We were dismissed when trying to raise our issues and just kept being told to “come back the next morning”. I’m so disappointed that we’ve spent so much money and time on a holiday that we didn’t enjoy one bit. So, if you’re English then STAY AWAY! Instead,stay in England where we know how to treat ALL people with respect