AR Bolero Park

Super pool area. Reception very kind and helpful. We are staying in room 314 fantastic views. Have been here for a week now, One more to go. We are both in our 50s and love the mix of people. Quiet at night. A short walk to the beach and main strip. Plenty of bars and restaurants near by. Great value for money.

HMP would be better! If you are planning on a last min getaway with your children DO NOT BOOK THIS!!! The location is party central for lots of teenagers, police sirens every few hours, NOISY and dirty. Not suitable for families at all. Upon arrival my children cried as rooms felt unsafe and were very smelly and unclean. Sewerage smell coming through the AC made us ill. The only thing to eat are fries, got food poisoning from chicken that wasn’t heated up properly and was cold in the middle. We were charged €9 room tax and had to pay €200 deposit which we were unaware of beforehand (still waiting for refund). We complained about the noise at 1am and 5.30am yet nothing was resolved. The staff were friendly but not very helpful. Towels changed every 4 days and no cleaner. You would be better off spending a bit extra and having a decent holiday. Worst holiday we have ever been on!!!

This hotel was overall a decent place to stay- it was cheap, the apartment had everything we needed, location of the hotel is very good and the pool facilities are amazing. However, during our stay we experienced multiple negative interactions with the staff here. The staff at this hotel are rude. Despite us always being polite whenever we spoke to them they behaved as though we were inconveniencing them. For example, everyday we needed to ask for toilet roll because there are no housekeepers at this hotel and so you have to ask for your own. On one occasion when we asked we were rudely told “it’s one a day, you need to pay if you want more” even though this was our first one anyway. On another occasion the woman at the desk pretended not to speak English so she didn’t have to give us one. Not too sure why they are so uptight about giving out a basic necessity such as toilet roll, we had 4 girls in our room of course we are going to need toilet roll everyday I honestly don’t understand why the staff found that so difficult to comprehend. Also, the key cards here are a nightmare. Almost everyday we had issues with key cards and the staff at the desks were so rude when we needed help fixing them. Once when one of the girls from our room was coming back from being out she tried the card on our door and it wasn’t working, she told reception that one of our cards stopped working and she asked for another and the woman straight up told her no in a very rude manner. It was 2am. She then had no way of getting in our room as the rest of us were asleep and so she had to stay in our friends room. Honestly the attitude and rudeness of the staff is disgusting, I’m not sure if it’s because we are a young group of girls or because we are English (we were the only English group here during our stay) but they behave as though we were just an inconvenience to them. Another time when we experienced hostile behaviour from the staff was security. On one occasion we were talking in reception, not loudly just simply having a conversation about what are plan was for the morning, and then security shushed us for simply just talking. Another time, we were in our room when we notice a flashlight flashing into our room and then we came onto the balcony to notice security telling us to be quiet when all we were doing was talking to each other, there was no music playing, we weren’t laughing loudly or anything just talking to each other with the balcony door open. The staff here seriously need to sort out the way they treat their guests, I would never speak to a customer the way we were spoken to at this hotel. Yeah it’s cheap and has a lovely pool but just be mindful the staff are not nice at all and are consistently rude to you.

This place is absolutely disgusting!! Went with family as a last min deal away, didn't know where i was staying until i arrived as they found the place and my god i knew from the second we pulled up i was going to hate it. We were greated by rusty metal bars, so looked like a prison. Believe me, i think a spanish prison would of been nicer!! My room was basically in touching distance of the opposite side of the hotel. I did not feel safe, so slept in another family's room. We slept with a table and chairs up against the door, it was that bad!! Pool was disgusting, room was filthy. Seriously stay clear or you'll regret it and probably also need a tetanus after!!!!

When we arrived we had to give a €200 deposit PER ROOM and told our room was ready. Got the key card scanned it at least 4 times to get in the room. Room was NOT ready. Urine all over the toilet seat and room was just a mess. Went down to reception and she apologised and sent someone up. When it was ‘cleaned’ (took the woman 10 seconds to clean the room) we found mould over all the curtains, floor in room and on balcony were disgusting, shower head was nearly falling off and could see it was previously glued back on. Tried to make the most so went down to the pool. It was FILTHY I cannot even guess how long that pool wasn’t cleaned for. Sun-loungers disgusting didn’t even want to put our towels on them. That whole stay I did not see one cleaner/maid. Our rooms were untouched the whole stay, clean towels put in 4 days into stay. Had to ask for kettle and toaster. Had to take out our own bins. Had to leave our dirty towels outside the room to be collected. A couple nights into our stay I was sitting on my bed and the security guard shined his light into my window shaking his finger at me. I did not feel safe in that hotel. All other staff were very friendly the place is just VERY UNDERSTAFFED. The building itself is so outdated it looked like it was gonna collapse. Balcony chairs had dried blood and dirt on them and the rail of the balcony shook. The hotel is in a nice location but I will not be returning to this hotel

Arrived and they tried to charge us €100 each (2 people) when we had already read it’s only €50 each on the hotel description and they acted asif they didn’t know this. Got to our room and the toilet flusher had snapped off so we had to move rooms and this time the toilet flushed once every hour. Sofa was covered in dirty stains, no TV remote, no kettle , bathroom was pleasant enough , bedroom beds were clean enough . Staff quiet rude and miserable, food expensive and not much variety of choice. There must be 45 sun beds and 25 are broken. The pool is a nice pool to look at but not kept clean at all. Finally, you enter your room with a card you put in a slot , I must have gone to get it re scanned about 6 times in 3 days and room wasn’t cleaned the cleaner Just took our towels and put new ones in. Make you mop, sweep and take your bins out on departure. Wont be returning.