Augusta Club & Spa - Adults Only

Awful hotel. Reception staff were rude and unhelpful. Definitely felt hostility towards our group which I believe was based on race. The bathroom flooded more than once and despite efforts by housekeeping to fix, this remained in disrepair even after we checked out. Would not patron this hotel again - not in the business of going anywhere I'm clearly not wanted, and certainly not paying for the displeasure either!

We have just returned from this amazing place. The staff were fantastic, the hotel is lovely, rooms are clean, food is good. The maids come in every day, hats off to them as the rooms were spotless. It is a short walk to the shops/beach. I would definitely recommend this hotel :)

The receptionist wasn’t very polite and kind with us, also we had several technical problems with our room, at the beginning the water from the sink wasn’t working, the day after the water stopped working for 3 hours in all the hotel. Furthermore during the night it was super laud, there were people runnning in the corridor at 4.30 a.m in front of our door and we couldn’t sleep for at least 1 hour. The night after the same thing happened again, people were screaming and arguing in corridor. Also there are some problems with window senorization. I don’t suggest you this hotel, we didn’t t had a nice experience.

Arriving at the hotel we were looking forward to our holiday. At reception, the staff member was extremely unprofessional and unkind, which was off putting and made us feel as though we were a very strong burden to the staff. As this is meant to be a spa and club hotel we did not expect this level of service. After receiving our information for our room number we had to take our heavy suitcases up three floors, we were also instructed by a cleaner that we would not able to use the lift. Why? Entering the room the first impressions were undesirable to spend a week here. The room had a very tired and old feel, this made us feel that the rooms and most of the hotel has not been renovated or shown any attention in the maintenance department for years. Terrible. The staff members continued to speak in fluent Spanish even though we made it very clear that we were both English - funny though as upon requesting that a cleaner who entered our room spoke english she did so immediately. Odd? The hotel sells itself on its website and to third party agencies as a spa and club hotel although I strongly believe as though this is false advertising and clearly going in the direction of scamming holidaymakers. Appalling. Not to mention the swimming pool and the spa which both are underwhelming and lacking attention to detail. I would not recommend this place to anyone. Save your money and do not show them any support. The whole trip was a waste of time and a very big waste of money. Disgusting.

Firstly this hotel is not 4*, the rooms are very small and the bathroom and balcony very basic. Issues with ants in our room and no kettle or iron available. I stayed here with 5 other females all of Caribbean decent and we subjected to racism by other visitors and the night security guard called Keemo and one of the receptionists. We were accused of removing a bed from our room which none of us knew anything about and had wondered why this bed was placed outside our room as if it was intentional. Another guest had come to our room to verbally attack us and slammed our door shut. She then had the nerve to call the security guard Keemo who had no intention of hearing our side of the incident and accused us off attacking the lady and threatened to call the police. My mum tried speaking to him but he started screaming at us telling us to leave the hotel before he called the police on us. At this point other guests started coming out of their rooms and talking in their language with the security and giving us dirty looks. We were told to f*** off and shut up multiple times by Keemo. We went to reception to speak to another security guard and he dealt with the situation and reassured us we were not being kicked out. A few days later Keemo accused us of the bed incident and didn’t apologise when we told him it had nothing to do with us. If you are a black person avoid this hotel. Despite a handful of helpful staff, majority of them were awful. We were stared at anytime we visited the bar or breakfast making us reduce the amount of time we actually spent in the hotel. My anxiety was triggered by Keemo and I couldn’t leave my room without one of the other girls on the trip.

We have not long returned from our holiday here. The hotel and staff was amazing. Instantly made to feel welcome and given all the information straight away. We booked half board and the food was fantastic such variation and choices and delicious. The bar staff were friendly and attentive nothing was ever too much trouble. The pool and facilities were fantastic. If you want a comfortable relaxing holiday I would highly recommend this hotel you will not be disappointed! Thanks again to all the staff for a lovely time away