Nigel O
23 juli 2024
A first class camp, with superb accommodations, excellent food, attentive and generally professional staff. Our driver/guide (Oliver) was awesome, excellent knowledge of the animals. My only criticism of the camp itself would be the steep steps to and from the small John boat tethered to a rope you have to take several times each day to gain access to the camp from the jeeps. Anyone with only a minor physical impediment would have great difficulty navigating this system. The river is fast flowing, with crocs and hippos lining the banks. One misstep and you would be joining them. U fortunately, The Nairobi based HQ crew did not fair so well. Despite repeated promises, we failed to get a refund of private third party car and driver and hotel in Nairobi. Cancelled weeks in advance and checked with hotel that money had been refunded to Governors, who failed to pass it on to us and kept the funds for themselves. We raised this issue several times and eventually were told by the camp GM (Hillery) that we would be receiving a full refund, however when we got back to Nairobi we were informed by the land manager (Fran) that this was not the case. Moral of this is don’t book any third party accommodations or such like, such as balloon rides, cars with private drivers, tours/hotels in Nairobi, with Governors as if you cancel any of these even weeks in advance you will not see a refund. We understand the 60 day cancellation policy, but this should not apply to third party bookings. Really poor form guys and soured our stay. We will not stay at Governors, or any of their associated properties again. Few other points: The glossy brochures and marketing literature put out by Govenors makes it sound as if animals roam the camp. This is not true. In our stay all we saw on the camp grounds were 4 warthogs, no elephants or giraffes etc. We were also meant to be on Govenors camp private plane, but this was nowhere to be seen and we were put on commercial flight out of Nairobi both to and from the camp at the last minute., waiting at airport for 2 hours with hundreds of our new best friends being hearded like the animals I came to see. Further, Governors promote the fact that they are the only camps within the reserve. There are several camps just outside which meant there were literally hundreds of jeeps from other camps chasing the same animals and several times we had to wait in line to see something. A bit like Disneyland, our local zoo, or when I go fishing at home, too many boats chasing too few fish. I also did not anticipate 8 hours each day driving over rough terrain looking for elusive animals such as big cats which are few and far between, with long stints of seeing no animals at all. In our week stay we did not see any Rhinos and only 1 Jaguar and lions/ Cheetahs on only 2 of the days. I get that there are no guarantees, but I think the spin put out in the marketing literature needs to be more honest. Made good after weeks of haggling, but All in all
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